Sales Engineer, Cognigy

NICE

2d

About The Position

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value. You will lead discovery and solutioning, own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement. You will deliver customized, high-impact demos and presentations that paint a vision of what exceptional customer experience looks like. You will craft creative, differentiated responses to RFIs and RFPs that go beyond checkbox compliance and make NiCE stand out. You will design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity. You will continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms. You will provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI.

Requirements

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples
• Strong JavaScript programming and scripting skills
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
• Experience with enterprise SaaS architecture, APIs, and integrations
• Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
• Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
• Analytically minded with excellent problem-solving, presentation, and storytelling skills
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
• Skilled at managing multiple priorities and deliverables across concurrent client engagements

Nice To Haves

• Bachelor's degree in a related technology field; MBA preferred
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

Responsibilities

• Lead discovery and solutioning.
• Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like.
• Craft creative, differentiated responses to RFIs and RFPs that go beyond checkbox compliance and make NiCE stand out.
• Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
• Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI.

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior