Sales Engineer III

Dialpad•Austin, TX

About The Position

Dialpad is a company that provides communication solutions to over 70,000 businesses globally, including WeWork, Asana, and Uber. They are leading the shift to Agentic AI, which involves intelligent agents that automate workflows and resolve customer issues in real time. Their DAART initiative (Dialpad Agentic AI in Real Time) aims to redefine communication platforms. Dialpad emphasizes the use of AI in their daily operations, empowering employees with AI tools to enhance their work. They value employees who are intensely curious and hold themselves to a high standard, seeking individuals who embody traits like being Scrappy, Curious, Optimistic, Persistent, and Empathetic. The Sales Engineer role is crucial in supporting the sales team by building technical relationships with prospects, delivering product demonstrations, and conducting high-touch proof-of-concept sessions to help businesses solve complex communication problems. The Sales Engineering team provides pre-sales technical support for all Dialpad products and services, working closely with Sales, Product, Engineering, Customer Success, and Support teams.

Requirements

Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
A technical curiosity and excitement about delivering a technology solution that makes work better.
Dabbles in scripting languages such as JavaScript and Python.
Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Responsibilities

Own product demonstrations and deliver high-touch proof of concepts.
Learn the many technical tools the Sales Engineering team uses to test network environments.
Complete a Sales Engineering Demo Certification.
Partner with the Sales team throughout the entire sales process.