Sales Engineer III

Dialpad•Austin, TX

2d•Hybrid

About The Position

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Requirements

Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
Experience in Cloud-VOIP Systems (UCaaS & CCaaS).
A technical curiosity and excitement about delivering a technology solution that makes work better.
Understanding of how systems integrate through APIs.
Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Responsibilities

Own product demonstrations and deliver high-touch proofs of concept.
Learn the many technical tools the Sales Engineering team uses to test network environments.
Complete a Sales Engineering Demo Certification.
Partner with the Sales team throughout the entire sales process.
Own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting.
Work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.
Possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
Build technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions.
Help businesses solve complex communication problems that affect everyone around the world.
Provide pre-sales technical support for all Dialpad products and services.