Sales Enablement and Change Management Lead

First Horizon Bank•Orlando, FL

1d•Onsite

About The Position

We are seeking a dynamic and experienced individual to join First Horizon as the Sales Enablement and Change Management Lead. The Sales Enablement and Change Management Lead will directly report to the SVP, Head of Banking Quality and Productivity. This role is pivotal in driving transformative change across multiple lines of business and focusing on enhancing sales processes and practices. The ideal candidate will possess a deep understanding of banking operations, sales performance management, change management, internal communication needs, business transformation initiatives, and Client Relationship Management (CRM) implementation/modernization. This leader will be responsible for leading change management efforts for CRM modernization, quality improvement initiatives, sales tools and training rollout, and driving adoption and consistency of common sales practices across the lines of business and footprint.

Requirements

Bachelor’s degree in Business Administration or related field
5-10 years of experience leading major change management initiatives, with technology change experience
Self-starter with a bias for action; anticipates needs and drives strategy through execution with minimal oversight.
Strong understanding of sales processes and methodologies.
Excellent communication, presentation and training skills.
Effective execution skills to ensure the successful delivery/implementation of the change management strategy.
Demonstrated experience implementing change management initiatives and making an impact in cross-functional groups, through influence and change principles.
Analytics and strategic thinking abilities.
Ability to work collaboratively across departments.
Problem-solving and decision-making skills.
An ability to manage competing priorities across multiple projects, while meeting deadlines and producing quality deliverables.

Nice To Haves

MBA preferred
PMP considered an asset
Experience in sales performance change management is preferred.
Proficiency in sales tools and Salesforce CRM software a plus.

Responsibilities

Manage the enterprise Change Management calendar; provide visibility to overlapping frontline associate impacts and upcoming high-impact changes; balance volume and timing to minimize change overload.
Lead change management for enterprise-scale Financial Services Cloud transformation across multiple lines of business.
Partner with stakeholders across the bank to drive adoption of sales tools, including a modernized CRM, for bankers and associates in all lines of business.
Coordinate UAT with Product/Technology and line-of-business SMEs; define acceptance criteria and test coverage.
Champion and support program communications, change activities, the Change Champion program, and knowledge management/training.
Partner on development and deployment of a communications strategy aligned to the change plan.
Package enablement kits for each release (playbooks, quick-start guides, FAQs, scenarios, videos).
Own go-live readiness: manage cutover plan and readiness checklist.
Orchestrate hypercare post-release (office hours, known issue update, sentiment check, rapid feedback intake).
Stand up adoption dashboards; track usage, report progress to senior leadership.
Maintain the Change Enablement internal site with resources and best practices for enterprise change experts.
Responsible for driving consistency in adoption of the sales process and sales tools to drive sales effectiveness and efficiency.
Partner with Regional and Line of Business Leaders on the annual sales goals setting process.
Ensures that the sales team is equipped with the necessary resources and skills to achieve sales targets and business objectives.
Partner with finance on sales reporting enhancements to enable leaders with key insights to coach and drive sales results.