Sales Director

Tranzact • Charlotte, NC

24d • Onsite

About The Position

The Sales Director will oversee the daily operations of the call center and their employees and should have experience organizing work groups, coaching employees, monitoring progress, enforcing policies, and ensuring excellent quality of business. The Sales Director must be people-centered, have strong communication skills, and be a natural leader who inspires teams to own their work and deliver best in class results while demonstrating a high level of integrity, professionalism, and strong ethical standards in all aspects of their work. This role is well suited for someone who likes a fast-paced environment, is driven by a desire to help others, and is a creative thinker. This role is full-time in the office.

Requirements

• Minimum of 5 years of experience in a leadership role within a sales center environment.
• Strong understanding of Medicare and Medicaid regulations.
• Demonstrated integrity and strong people leadership skills, with the ability to motivate, develop, and manage teams while fostering a culture of trust, respect, and accountability.
• Proven track record of success in improving sales center efficiency, performance, and customer satisfaction.
• Experience in managing multidisciplinary teams and collaborating with professionals with a variety of skills and backgrounds.
• Demonstrated problem solving ability with experience providing business insights and recommendations.
• Strong written and verbal communication skills with the ability to effectively present information publicly.
• Ability to trouble-shoot problem areas and recommend and develop effective system and process improvements.
• Solid financial acumen and budget management experience.
• Strong analytical and conflict resolution skills.
• Ability to work effectively under pressure and meet deadlines.

Nice To Haves

• Knowledge of healthcare industry best practices is preferred.
• Bachelor’s degree in business administration, Healthcare Administration, or related field preferred.

Responsibilities

• Lead all employees of the sales centers, including performance managers and team leads, and partner with other functions, including Sales Operations, Human Resources and Facilities, to ensure optimal team performance while upholding the highest standards of integrity and professionalism.
• Provide strategic direction for the sales center, aligning operations with organizational objectives and values.
• Analyze sales center metrics, KPIs, and performance data to identify areas for improvement and implement strategies to enhance operational effectiveness and overall results.
• Responsible for monitoring all call center technologies.
• Serve as a representative of the site on internal and external project workgroups and stakeholder meetings.
• Demonstrate model leadership behavior and communicate with professionalism.
• Stay abreast of industry trends, best practices, and technological advancements in call center management and the healthcare industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees