Sales Director, NYC Fifth Avenue

Richemont•New York, NY

1d•$160,000 - $170,000•Onsite

About The Position

Cartier is seeking a Sales Director for its Mansion boutique. The role leads sales performance and business development, develops the sales team, strengthens client relationships, and supports boutique operations. The Sales Director works closely with boutique leadership, corporate departments, client engagement teams, and the High Jewelry sales manager to advance business strategies and deliver an exceptional client experience consistent with Cartier’s brand and heritage. The position includes overseeing sales targets and plans, developing High Jewelry and clienteling strategies, identifying local market opportunities, managing and developing talent, and supporting operational and expense management. The Sales Director maintains a regular presence on the sales floor, models luxury service, and ensures compliance with Cartier’s security and operational procedures. Cartier offers a comprehensive benefits program, including medical, dental, and vision coverage; health savings and flexible spending accounts; an employee assistance program; life insurance and disability benefits; a 401(k) with employer match; wellness reimbursement; paid time off; and volunteer time off. Expected salary range is $160,000 to $170,000, with compensation negotiated based on relevant skills and experience.

Requirements

At least 10 years of management experience, especially in luxury retail.
Strong leadership skills.
Ability to work in a fast-paced retail store environment.
Flexible mindset and ability to embrace change.
Excellent analytical, organizational, and interpersonal communication skills.
Proactive approach to analyzing business and human resource needs.
Ability to motivate and develop a team in accordance with Cartier’s image.
Ability to project an approachable and professional image through manner and demeanor.
Must be available to work retail hours, including weekends.

Nice To Haves

MBA preferred.
Additional language skills, such as Spanish, Mandarin, Portuguese, or Russian, are a plus.

Responsibilities

Achieve or exceed sales plans and lead business development initiatives.
Drive the sales team to consistently achieve or exceed sales targets.
Maximize business opportunities by creating synergies and efficiency throughout the boutique.
Define and implement the High Jewelry business development strategy in partnership with the High Jewelry sales manager.
Collaborate with corporate departments, including visual merchandising, merchandising, and marketing, and communicate with executives to leverage business analysis and opportunities.
Develop knowledge of the boutique business and assess local market opportunities to implement an effective sales strategy.
Partner with regional and boutique client engagement directors to implement clienteling strategies that improve client acquisition and retention.
Promote networking activities, including client events.
Motivate and support sales staff, including managers and sales associates, and communicate strategic brand priorities to the management team.
Conduct regular team meetings to ensure staff understand targets and client experience practices.
Ensure managers regularly handle administrative and HR tasks, including scheduling, payroll, and overtime management.
Recruit actively and maintain a talent pipeline.
Partner with the Boutique Director and other managers to develop and implement coaching and training strategies for the sales team.
Lead performance management through regular individual meetings with managers, including biannual performance reviews.
Assess employee potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
Create a positive and united work environment.
Partner with Boutique Managers to ensure teams consistently provide exceptional client experiences with courtesy and professionalism.
Partner with managers and the High Jewelry team to develop long-term client relationships and increase business opportunities.
Model luxury service behavior and maintain a regular presence on the sales floor.
Support boutique management with controllable operating expenses through monitoring, analysis, and action-plan recommendations.
Partner with the Operations Manager and Service Salon Manager to ensure smooth operations.
Assist with daily boutique opening and closing setup and breakdown as needed.
Maintain deep knowledge of the brand and its products and services to convey Cartier heritage and values.
Promote implementation of technology-based service tools.
Understand and comply with Cartier security and operational procedures, including product handling and inventory control.
Maintain understanding of the marketplace and client demographics.
Uphold Cartier’s image through professional conduct and act as a brand ambassador.