Sales Development Specialist, Shaw Contract

Shaw Industries•Birmingham, TN

2d•Remote

About The Position

Shaw Contract | Shaw Hospitality is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal. As a Sales Development Specialist, you will contribute to sales growth by partnering with Shaw Contract Account Executives to advance their sales strategies by connecting them with key players within targeted accounts, providing information to act strategically, and enabling the account executive to increase customer facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers. As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory in the Southeast. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on AE's direction and selling strategy. Please note this is a fully remote position.

Requirements

High School education or equivalent.
2+ years sales support experience
Support up to 20 account executives at one time
Located in Southeast United States

Nice To Haves

CRM experience (Salesforce preferred)
Data/reporting tools (Excel, Tableau exposure)
Competencies: Execute Action Plan, Influence Others, Initiate Action, Deliver Compelling Communication, Build Trusting Relationships

Responsibilities

Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use.
Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.
Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.
Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.
Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.
Manage dealer price lists, including inputting ESP and Diverzify data accurately.
Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.
Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement.
Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.
Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.
Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.
Handle and resolve customer claims efficiently, providing appropriate solutions.
Provide expert recommendations for replacement products based on customer needs and preferences.
Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.
Organize and coordinate Lunch & Learn sessions to promote products and services.
Conduct basic market research to assist Account Executives in finding potential business opportunities.
Contact Research through Zoom info to find basic contact info for targeted end-users.
Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps
Document customer insights for the sales team to use during appointments.
Log leads and update project status within the territory.