Sales Development Representative

Staples Inc. • Maitland, FL

26d • Hybrid

About The Position

As a Sales Development Representative (SDR), you will connect prospective customers with the right Staples solutions to help their businesses succeed. Working closely with Sales, Marketing, and Operations, you will engage warm leads, qualify opportunities, and help build the pipeline that drives revenue growth. This is an excellent opportunity for an energetic, customer-focused professional looking to grow a successful sales career.

Requirements

• Customer-first mindset.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• High motivation and willingness to learn.
• Ability to multitask and prioritize work.
• Strong organization and time management skills.
• Resilience when handling objections.
• Adaptability in a fast-paced environment.
• Results-oriented mindset.
• Positive approach to challenges and growth.
• High school diploma or GED.
• 1+ years of blended customer service and sales experience in a call center environment.

Nice To Haves

• Bachelor’s degree.
• Experience selling over the phone.
• Experience using Salesforce.com or similar CRM platforms.
• Additional customer service and sales experience in a contact center environment.
• Interest in building a long-term sales career.

Responsibilities

• Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
• Prospect, qualify, and engage potential customers to identify business needs and opportunities.
• Guide qualified prospects through the early stages of the sales process.
• Process lead lists and manage opportunities through the Staples sales funnel.
• Conduct prospect research using LinkedIn and internal databases.
• Collaborate with Sales, Marketing, and Operations teams.
• Utilize Salesforce and CRM tools to track customer interactions.
• Achieve daily, weekly, and monthly SQL conversion goals.
• Apply sales techniques to overcome objections.
• Monitor sales performance metrics and continuously improve results.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED