Sales Development Representative, Commure Agents

Commure•Mountain View, CA

1d•Onsite

About The Position

At Commure, our mission is to simplify healthcare by reimagining the healthcare experience and setting a new standard for care delivery. The company offers a growing suite of AI solutions, including ambient AI clinical documentation, provider copilots, autonomous coding, and revenue cycle management, all designed to help providers and administrators focus on patient care. Healthcare is a $4.5 trillion industry with over $500 billion spent annually on administrative costs, and Commure aims to transform it, powering over 500,000 clinicians across hundreds of care sites, processing over $10 billion, and supporting over 100 million patient interactions. Commure has achieved over 300% year-over-year growth for the past two years, was named to Fortune’s Future 50 list for 2025, and is backed by world-class investors. As part of the Sales Development team, this role is on the frontlines of building lasting customer relationships and showcasing the value of Commure's ambient documentation product. The Sales Development Representative will be instrumental in revenue growth, guiding customers from first touch and beyond, ensuring client support and success. This role emphasizes owning outcomes, solving business problems, and contributing to the company's scaling efforts.

Requirements

Strong strategic mindset and ability to contribute to and execute go-to-market (GTM) approach, including identifying target accounts, developing outreach, and refining prospecting based on market feedback
Bachelor’s degree or equivalent work experience
Strong communication skills, both written and oral
Interest in AI and utilizing tools to improve work efficiencies
Extremely flexible with an ability to multitask, prioritize, and manage time effectively
Process oriented, organized, and able to work well in unstructured environments
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
Resourceful Prospecting Mentality: You don't rely on a single playbook. You think creatively across channels - social, community, warm intros, events, and beyond - to find and engage prospects that others miss. You know how to generate pipeline with minimal resources and aren't afraid to get scrappy
Consistent, Repeatable Performance: You have a proven track record of not just hitting a number one month or one quarter, but sustaining high performance over time. You understand the difference between a lucky streak and a repeatable system, and you build toward the latter
Creative Pipeline Thinking: You are constantly testing new approaches, learning from what doesn't work, and iterating. You bring genuine curiosity to prospecting and push yourself to think beyond conventional outbound techniques
Thrives in an Evolving GTM Motion: You are energized - not intimidated - by a sales motion that is still being refined. You can operate effectively with incomplete playbooks, contribute to shaping the process as you go, and help identify what's working and what needs to change
Competitive Awareness and Differentiation: You understand that this is a crowded market with no shortage of competitors. You take the time to deeply understand the competitive landscape, know how to position Commure's value clearly and confidently, and can articulate why we win without relying on feature comparisons alone
Strong Discovery and Qualification Skills: You know that the best reps don't just pitch - they listen. You are skilled at running structured discovery conversations, asking layered questions that reveal real pain, and qualifying opportunities with precision so the right deals move forward and the wrong ones don't waste anyone's time

Responsibilities

Make cold calls and qualify accounts while launching targeted outbound campaigns into high potential accounts
Leverage intent marketing and community intelligence tools (e.g., CommonRoom) to efficiently target and prioritize high-intent prospects, optimizing outreach and conversion strategies across key healthcare segments
Collaborate with the sales leadership to improve outbound motion that drive revenue growth
Manage customer relationships and own the delivery of exceptional experiences for every customer
Speak at a high level about our ambient documentation product to customers
Breakdown hairy, challenging business problems
Own execution and outcomes
Drive operational metrics (process throughput, defect rate, etc.)
Understand the business in-and-out to be proactive about solving emerging problems
Run outreach with customers via phone/email/demo call
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure’s best practices