(Canada) Sales Development Representative

PointClickCare•Mississauga, ON

2d•Remote

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading, founder-led, and privately held health tech company, we empower employees to innovate and shape the future of healthcare. We serve over 30,000 provider organizations with the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, impacting millions of lives. We reinvest a significant portion of our revenue into research and development. PointClickCare is recognized by Forbes as a top private cloud company and by Canada's Most Admired Corporate Cultures. We offer flexibility, growth opportunities, and meaningful work, empowering our people to be architects of a smarter, human-first healthcare future accelerated by AI. We integrate AI tools to enhance collaboration, improve outcomes, and maximize team member impact, investing in training and development to nurture innovation. Join us in redefining healthcare so it thrives. For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not be limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not be limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Requirements

Goal oriented, driven, and positive.
Passion for sales and learning what makes businesses tick.
Resilient and doesn’t let customer rejections slow you down.
Passion for the industry we serve.
Exceptional verbal and written communication skills.
Accountability, reliable in delivering on commitments.
Exceptional at building strong relationships at all levels.
Strong organizational, planning, and prioritization skills.
Consistently strive to improve yourself and find ways to develop professionally.
Think outside the box and find creative solutions to problems.
Some experience in entry level sales.
Hold a Post-Secondary Degree/College Diploma.
Some experience using CRM systems but is not a requirement (ideally with Salesforce).

Responsibilities

Building New-Logo and Install Base sales pipeline by attracting and qualifying prospects who are evaluating or considering electronic health record products and services.
Generating leads and collaborating on targeted campaigns to build and increase our customer base.
Helping generate opportunities for both our New-Logo and Install-Base AE's.
Offering a strategic approach to territory planning, account planning, account cohorting, and the pre-discovery stage.
Engaging with assigned territory of prospects to understand their business, uncover challenges, generate interest, and set up a discovery call with our AE's.
Using our Customer Relationship Management (CRM) system to track progress, schedule activities, and document relevant information on prospective and current customers.
Conducting in-depth research and coming up with strategic ways to increase wallet share within assigned client lists.
Contributing to booking and revenue targets.
Being the first point of contact with prospects to establish a positive relationship and experience.
Responsible for the strategy and implementation of account-based campaigns and tactics to drive pipeline from a key accounts list (developed in collaboration with Account Executives and Marketing).