Sales Development Representative

Kontakt.io • New York City, NY

27d • Hybrid

About The Position

Inside health systems, where every second can matter, operations are still spread across dozens of disconnected tools and platforms. Kontakt.io is changing that. We combine proprietary hardware, AI-powered intelligence, and deep integrations with the technology health systems already have in place to build real-time understanding of what's happening across their operations. That intelligence becomes the execution layer care teams have been missing, helping them make smarter decisions and deliver better patient care. Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we’ve more than doubled our revenue and are rapidly scaling with a clear path toward $100M in annual recurring revenue. If you're excited to solve hard problems and help health systems deliver better care, we'd love to meet you! The Role Kontakt.io is hiring SDRs to build a more consistent, high-quality pipeline engine into hospital and health system accounts within a complex, enterprise healthcare sales motion. This is not a high-volume, transactional SDR seat — it requires thoughtful outbound, strong qualification discipline, and the ability to engage multiple stakeholders across the top health systems in North America. Winning in these accounts is a function of intelligence, not activity. You'll spend your time understanding how each health system is organized, where the operational and financial pain lives, and which executives across clinical operations, finance, and IT need to be in the room — then earn their attention with outreach that shows you actually understand their business. We're looking for someone early-career but highly coachable, resilient, structured, and genuinely curious about how hospitals operate. You should be comfortable working in a metrics-driven environment while learning to run consultative conversations with senior stakeholders across healthcare organizations. Note: We're a forward-thinking, cutting-edge team — and AI is in our DNA. You'll have access to all the AI tools you need once you're here. But the interview process is your moment to demonstrate critical thinking, originality, and your unique perspective. This is about you — not ChatGPT.

Requirements

• Minimum 1 year of professional experience in SDR/BDR, sales, recruiting, customer-facing, or other high-activity communication roles where persistence and outreach matter.
• Strong written and verbal communication — able to sound professional, concise, and credible with senior stakeholders.
• High coachability — responds well to feedback, role-play, and skill development without defensiveness.
• Grit and consistency — able to handle rejection, ambiguity, and repetitive execution while staying positive and disciplined.
• Strong ownership mindset — doesn't blame leads, tools, or market conditions, and can describe how they actively improve their own performance.
• Comfort with structured processes, CRM hygiene, and activity expectations.
• Strong curiosity and research habits — asks thoughtful questions and wants to understand the prospect's business problem, not just recite a script.

Nice To Haves

• Experience in B2B SaaS, especially outbound prospecting.
• Exposure to healthcare, hospitals, operations, supply chain, clinical workflows, or other regulated environments.
• Familiarity with tools like Salesforce, Gong Engage, ZoomInfo, LinkedIn Sales Navigator, or similar SDR tooling.
• Experience prospecting into named accounts or multi-persona buying groups rather than only handling inbound leads.

Responsibilities

• Prospect into hospital and health system accounts aligned to Kontakt.io's ICP, using thoughtful outbound and timely inbound follow-up.
• Own outbound strategy and execution against a defined set of the top health systems in North America.
• Research target organizations deeply — org structure, leadership, EHR footprint, strategic priorities, and operational pressures — to build a point of view before you ever reach out.
• Engage multiple personas in each account (clinical operations, finance, IT — often at the VP and C-suite level) and learn how to tailor messaging by role and business problem.
• Craft personalized, insight-led outreach that earns executive attention and opens real conversations.
• Partner closely with Account Executives and Sales leadership to build and execute account plans for priority targets.
• Set and hold quality meetings for AEs, aligned to qualification standards rather than raw volume.
• Maintain clean notes, dispositions, and rigorous account intelligence in Salesforce and SDR tooling.
• Participate in coaching, call reviews, and a structured weekly operating cadence.

Benefits

• Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
• Full health, dental, and vision coverage
• 401k
• Paid time off
• Paid parental leave
• All the tools you need to do your best work
• Autonomy to solve meaningful problems with work that ships quickly and makes a difference

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed