Sales Development Representative | United States | Remote

Grafana Labs

1d•$80,750 - $83,650•Remote

About The Position

Grafana Labs is seeking a Sales Development Representative (SDR) to join their remote team. The SDR will focus on guiding users and prospects through their Grafana journey, partnering with the Sales Team to identify new business opportunities, and developing valuable career skills. This role involves a balance of reactive and proactive work, requiring research, a detective mindset, thoughtful messaging, and confidence in driving business conversations over the phone. The ideal candidate will leverage AI to enhance productivity and contribute to Grafana Labs' community and business goals. This is a demanding, rewarding, fast-paced, and challenging role within a growing company, with opportunities to collaborate with teammates from diverse international backgrounds. Grafana Labs is looking for driven, humble, technically curious individuals with a team-first attitude and a strong sense of ownership. This position is suitable for those starting their careers or looking to pivot into the tech industry, offering significant learning opportunities and supportive management.

Requirements

Located in NORAM
Open to feedback and coaching, always looking for ways to improve
Clear and concise written and verbal communication style
Excellent organizational skills and the ability to prioritize many tasks and demands
Willingness and ability to take on any task - no matter how small or big - with a focus on quality
Resourceful and proactive in an environment that is constantly evolving
Driven by purpose and by winning with a team-first attitude
Curious and passionate about technology
Ability to frame experiences using the CARR model (Context, Action, Results, Reflection)
Humility and a desire for continuous self-improvement

Nice To Haves

Experience using AI as a tool to improve productivity
Experience in the tech industry
Experience with Grafana or observability platforms

Responsibilities

Build and maintain knowledge of Grafana's technology, competitors, open source ecosystem, and industry trends.
Follow up on inbound leads effectively and efficiently.
Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts.
Use Salesforce and Grafana dashboards for lead and account management and research.
Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
Drive effective discovery conversations to understand users’ needs and goals and communicate how Grafana can help them.
Consistently meet new business opportunity and pipeline targets.
Collaborate with cross-functional teams such as marketing and sales to win as a team.