BDC Representative - Brockton, Massachusetts, United States

Ocean Honda of Brockton•Brockton, MA

10d•Onsite

About The Position

Victory Automotive Group is seeking a motivated and ambitious Business Development Representative to assist in building our business and providing excellent customer service. This role involves answering incoming telephone calls, greeting visitors, and processing various inquiries including sales, showroom floor, service, and internet queries. The representative will also perform clerical and administrative duties for the Sales and Service departments. The ideal candidate will have prior experience in a similar role (administrative, clerical, call center, customer service) and a working knowledge of automotive sales/service is beneficial. Key attributes include a pleasant personality, strong organizational and communication skills, and proficiency in phone and computer use.

Requirements

High school diploma or GED
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Highly Professional and dependable
Strong organizational and time management skills
Strong computer and internet skills, including Microsoft Office suite
Outstanding communication skills
Professional appearance and work ethic

Nice To Haves

Working knowledge of the automotive industry a plus
Dealership and Reynolds and Reynolds experience a plus

Responsibilities

Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
Coordinates questions and issues with the appropriate department personnel
Tracks sold vehicles and hot sheets
Confirms special order parts
Helps follow up with phone and internet sales leads
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Provides administrative assistance as needed
Performs other duties as assigned