Sales Development Representative (Hybrid - Waltham, MA / Fort Collins, CO)

Constant Contact • Fort Collins, MA

20d • Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! As a Sales Development Representative (SDR), you’ll be the first point of contact in our sales cycle, responsible for inbound follow-up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for our Indirect Sales team. You’ll prospect into multi-domain and franchise organizations, engaging decision-makers and influencers across various industries and geographies. This role is ideal for a self-starter seeking a career in sales who thrives on cold outreach, consistently exceeds activity goals, and brings a blend of hustle, curiosity, and professionalism to every interaction.

Requirements

• 1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment.
• Proven ability to generate and qualify leads through cold outreach.
• Entrepreneurial mindset—you’re excited to build new playbooks and go after untapped opportunities.
• Looking to kickstart a career in sales.
• Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams.
• Organized, self-motivated, and goal-oriented with a track record of hitting activity or meeting targets.

Nice To Haves

• Experience with Salesforce and engagement platforms, such as Salesloft, Outreach, or Groove, is a plus.
• Familiarity with small business challenges and the digital marketing landscape.

Responsibilities

• Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat per Inbound SLAs.
• Qualify leads based on customer fit, business needs, and buying signals.
• Utilize CTCT Sales Methodology for effective discovery and qualification.
• Guide prospects through the early stages of their journey and deliver a positive first impression of Constant Contact.
• Coordinate and schedule meetings with Account Executives (AEs) to advance qualified leads through the sales funnel, generating pipeline and revenue.
• Maintain a high speed-to-lead response time, meeting team SLAs, and actively monitor lead queues and routing.
• For Outbound SDRs - Make a minimum of 75 outbound calls per day (while maintaining an omnichannel approach) to target accounts, re-engagement lists, and dormant customers. Inbound SDRs make a minimum of 50 calls daily.
• Clearly communicate the value of Constant Contact’s platform.
• Overcome objections and build trust with prospects through consultative outreach.
• Meet or exceed team SLAs for leads, greenfield, and day-to-day responsibilities.
• Have minimal or no Overdue steps daily.
• Maintain meticulous CRM documentation that enables successful handoff and accurate pipeline forecasting.
• Leverage sales engagement platforms to optimize touch patterns, experiment with messaging, and increase conversion rates.
• Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality.
• Participate in weekly performance reviews with a growth mindset—identifying trends, diagnosing challenges, and proposing strategic improvements.

Benefits

• health and welfare benefits
• paid leave
• generous paid time off policy
• competitive benefits package that supports the health and well-being of you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed