Sales Development Representative

Aegis Ventures•Columbus, OH

5h•Hybrid

About The Position

As a Sales Development Representative (Image Sharing) at Avandra Imaging, you will play a key role in protecting and growing our customer base by managing annual maintenance renewals while also supporting new business development efforts. You will proactively engage existing customers to ensure successful renewals, identify opportunities to expand customer relationships, and generate qualified opportunities through targeted outbound prospecting and inbound lead follow-up. You'll partner closely with Sales leadership to drive customer retention, improve renewal forecasting, and contribute to pipeline growth. This role is ideal for someone looking to build a career in technology sales, customer success, or account management, with a development path into a Sales Executive role.

Requirements

0–3 years of experience in sales, customer success, account management, or another customer-facing role.
Strong written and verbal communication skills.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Comfortable using CRM systems such as Salesforce.
Detail-oriented with strong follow-through and a proactive approach to customer engagement.
Ability to identify customer needs and recognize opportunities for account growth.
Self-motivated, coachable, and eager to learn sales strategy, customer retention, and account management best practices.
Comfortable working in a fast-paced, metrics-driven environment.

Responsibilities

Own and manage the annual maintenance renewal process for assigned customer accounts.
Proactively engage customers well in advance of renewal dates to drive timely renewals and minimize churn.
Identify renewal risks and partner with Sales leadership to develop retention strategies.
Support upsells and cross-sell opportunities by identifying customer needs and coordinating with Sales Executives.
Conduct outbound prospecting (calls, emails, LinkedIn, etc.) to generate qualified new business opportunities.
Follow up with inbound leads and assess fit through discovery conversations.
Schedule meetings and coordinate seamless handoffs to Sales Executives.
Maintain accurate customer, renewal, and pipeline data in Salesforce (or other CRM).
Research target accounts and personalize outreach based on company size, industry, and buyer personas.
Track and report on renewal progress, sales activity, pipeline health, and key performance metrics.
Stay current on Avandra Imaging's products, customer needs, and competitive landscape.