Sales Development Representative (SDR) Manager

Alertus Technologies•Baltimore, MD

6d•Onsite

About The Position

The SDR Manager, reporting directly to the National Sales Director (NSD), will play a pivotal role in developing and scaling the SDR team. This position will act as a hands-on coach, providing training, and real-time feedback, while working alongside the SDRs to generate high-quality sales opportunities. The SDR Manager will help drive performance, support the professional growth of the team, and ensure the SDR team is aligned with our sales strategy and growth. This is an in-office position and requires reporting to our Baltimore HQ daily.

Requirements

Strong leadership skills with the ability to motivate and coach team members
Excellent verbal and written communication skills, with experience making high-volume calls.
Ability to analyze performance metrics and make data-driven improvements.
Comfortable working five days a week in the office, fostering a high-energy sales culture.
Bachelor’s Degree or equivalent experience
Previous experience as an SDR with a proven track record of booking meetings and exceeding quotas

Nice To Haves

Experience with Salesforce, Outreach.io, ZoomInfo, and other sales engagement tools is a plus
Experience managing and developing high-performing SDR teams preferred
Ability to travel on occasion

Responsibilities

Lead and mentor the SDR team, ensuring consistent performance and professional development.
Provide real-time coaching on prospecting techniques, objection handling, and messaging.
Manage existing accounts in opportunity stage or higher, ensuring continued development and growth.
Independently generate new leads as time permits, contributing to the overall pipeline.
Develop and deliver onboarding and ongoing training programs for new and existing SDRs.
Work side by side with SDRs, making calls, sending emails, and refining outreach strategies.
Monitor SDR activity in Salesforce and other sales engagement tools, ensuring quality and efficiency.
Conduct daily call reviews and feedback sessions, reinforcing best practices.
Ensure the team meets or exceeds weekly, monthly, and quarterly pipeline and meeting targets.
Conduct one-on-one coaching sessions to improve individual performance.
Identify high-potential SDRs and support their transition to Sales Executive or other internal opportunities.
Partner with the VP of Sales to set team goals and optimize outbound strategies.
Manage team KPIs, including call volume, meetings booked, and conversion rates.
Create, document, and update SDR processes, outreach templates, and workflows.
Work closely with Marketing to refine messaging and ensure alignment with lead generation efforts.
Provide feedback on lead quality, target accounts, and prospecting strategies.
Leverage tools like Salesforce, ZoomInfo, and LinkedIn Sales Navigator to enhance outreach efforts.
Other duties as assigned