Sales Development Representative Mid-Market

Amex•Chicago, IL

3d•Onsite

About The Position

Amex GBT's mid-market segment is a major growth engine for North America, representing small-to-medium enterprises with active travel spend and growing programs. This role is the volume-and-velocity engine driving that growth, owning a territory of SME and mid-market accounts. You'll partner with sales counterparts to identify opportunities and convert conversations into qualified pipeline at the pace the segment demands.

Requirements

Genuinely willing to make multiple phone calls every day
Self-directed and resourceful—comfortable navigating ambiguity and prioritizing independently
Strong partner to the field—you see the AE as a teammate and bring alignment
Confident and effective on the phone—you can open conversations, handle objections, and move toward clear next steps
Coachable and growth-oriented—you welcome feedback and want to improve daily

Responsibilities

Own a defined portfolio of small and medium-sized enterprises and mid-market clients across North America.
Build target lists, identify decision-makers, and complete outbound cadences to generate qualified meetings.
Execute phone-first prospecting with multiple daily calls, leveraging tools to drive high connect rates and layering personalized email and social touches
Build strategic multi-touch cadences across channels that earn attention from busy buyers—knowing which accounts need more touches, different angles, or to move on
Manage your own pipeline buckets with discipline—tracking callbacks, nurtures, and active conversations to ensure every interaction has a defined next step
Partner strategically with your Account Executive on territory planning, account prioritization, and warm handoffs to ensure pipeline converts
Navigate your territory, tools, and day with independence, making smart prioritization calls and owning your process