Sales & Design Consultant

Hajoca Corporation•Palo Alto, CA

22h•Onsite

About The Position

Kohler Store, a trade name of Hajoca Corporation, is seeking a Sales & Design Consultant for their Palo Alto, CA location. This role involves providing expert product selection assistance and design advice to showroom customers, ensuring high customer satisfaction, and meeting sales and gross profit goals. The consultant will articulate the showroom's value proposition, determine customer needs, guide product selections using Hajoca technology, and manage sales orders and bids. Responsibilities also include processing returns, maintaining the showroom's appearance, staying informed about industry trends, and completing required training. The position requires a proactive approach to sales, customer relationship management, and administrative tasks.

Requirements

1+ years’ experience in customer service or sales, plumbing showroom sales preferred
Knowledge of products sold in the showroom preferred
Be knowledgeable of kitchen and bath design trends.
Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
Demonstrate outstanding customer service and verbal/telephone communications skills.
Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell.
Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
Be able to build influential relationships and trust with key vendor partners.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to plan, organize, and multi-task.
Be able to learn and operate the computer related systems used to process orders.
Read, write, speak and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Provide expert product selection assistance and design advice to our showroom customers.
Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
Provide hospitality and warmly welcome each customer.
Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.
Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
Use sales reports and sales forecasting tools to meet or exceed established sales targets.
Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.
Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
Keep showroom clean, neat, current, stocked, and safely displayed.
Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.