Sales - Design Center

The Franklin Group Inc•Burley, ID

3d•Onsite

About The Position

Franklin Building Supply (FBS) is a 100% Employee Owned lumber and building material company with over 45 years of business experience and locations across Idaho and Nevada. FBS serves professional home builders, providing materials and installation services for framing, overhead doors, insulation, gutters, and siding. They also manufacture trusses, cabinets, doors, and granite countertops. FBS is committed to continuous improvement, investing in tools, equipment, and training to help their team reach its potential. They offer competitive compensation and benefits, including medical/Rx, vision, dental insurance, 401(k), paid time off, holiday pay, and disability & life insurance. This role is responsible for identifying potential customers, building positive relationships, and creating customer loyalty.

Requirements

5 years+ customer service experience
Communicate effectively, both verbally and in writing, take detail seriously
Ability to prioritize tasks, be patient with distractions, and manage time effectively
Willing to be versatile, understand, and follow directions
Devoted to growing a knowledge base
Have a good attitude, be dependable and trustworthy
Manage time well enough to get tasks done quickly and productively
Self-motivated and possess stamina and focus to perform outstanding work consistently
Ability to lift up to 20 pounds throughout the day
Possess a driver’s license with a clean driving record
Employment Eligibility: Franklin Building Supply participates in E-Verify. All new hires must be legally authorized to work in the United States and will be verified through the federal E-Verify system.

Nice To Haves

Prior experience in the building materials industry
Basic computer skills (Outlook, Word & Excel)
Bilingual: Spanish

Responsibilities

Produce tile selections for floor covering and cabinetry
Facilitate the transfer of pertinent information to the team
Maintain and grow the existing customer base through prospecting, sales development, quoting, and customer follow up, while providing unbeatable customer service with a positive attitude
Regularly evaluate accounts to identify opportunities to cross sell, and upsell products and services
Accurately process customer requests, as orders, special orders, or invoices and ensure that they are completed to the customer's satisfaction
Professionally answer & handle customer calls, greet customers and offer complimentary beverages
Qualify & offer limited assistance (design center tours), update/maintain pricing on displays
Schedule/Confirm appointments for designers/installers
Maintain sample check out and follow up, brochure stocking/updating
Bistrack software use, learn 20/20 to assist in design of cabinets
Daily showroom/office maintenance (put away samples, surface cleaning, organization)
Designer in training, help with tile drawings, selection sheets, sales interactions
Pull samples and stage for client meetings with specialty salesman
Product knowledge- schedule/maintain calendar with vendor representative
Archive files & manage warranty packets
Sell products to customers in our target area by educating them to the products/services that FBS provides.
Work with specialty sales team to provide accurate and detailed price estimates.
Educate customers, assisting them with their purchasing needs, helping them to value jobs when necessary
Accurately process customer requests- orders, special orders, purchase orders, invoices/contracts
Maintain all customer selections and documents efficiently, with a high level of detail to communicate to homeowner, contractor, and sales team
Other duties as assigned