Design Center Sales Consultant

Torrco•Waterbury, CT

2d•Onsite

About The Position

Torrco Design Center is a leading provider of high end decorative bathroom and kitchen products. With our commitment to excellence and exceptional client experience, we’ve established ourselves as a premier destination for building and design trade professionals, and homeowners seeking the highest quality products to create their spaces. If you’re passionate about sales, design, creating relationships and exceptional client experiences, we want you to be a part of our design center sales team! The Design Center Sales Consultant is the face of the company’s kitchen and bath fixtures showroom. This role focuses on delivering exceptional customer service, guiding customers—homeowners, designers, contractors, and builders—through decorative plumbing product selections, and supporting the sales process from consultation to order completion. This role is ideal for someone who enjoys working with high-end products, building relationships, and helping customers bring their kitchen and bath projects to life.

Requirements

Strong customer service and communication skills.
A passion for sales, design, and high-end products.
Detail-oriented with strong follow-through, able to meet deadlines and stay organized.
Comfortable working in a consultative, relationship-driven sales environment.
Proficiency with computers and POS and/or data management systems (Microsoft Office, CRM tools).
2+ years of experience in retail or showroom sales, ideally in kitchen and bath, plumbing fixtures, or home improvement.

Nice To Haves

Familiarity with Building, Design, Home Improvement Industry a plus.
Experience working with interior designers, contractors, or in B2B sales is a plus.

Responsibilities

Welcome and assist walk-in customers, designers, contractors, and trade professionals.
Provide expert guidance on premium kitchen and bath products such as faucets, sinks, tubs, vanities, and accessories.
Understand customer needs and recommend products that match their style, function, and budget.
Manage the full sales cycle — from consultations and quoting to order placement and follow-up.
Prepare quotes, process sales orders, and follow up on open opportunities.
Build long-term relationships with homeowners, designers, builders, and contractors.
Identify and develop new business through referrals, networking, and relationship building.
Work toward achieving assigned sales goals.
Stay current on product lines, trends, and industry developments.
Participate in product training and vendor presentations.
Help maintain a clean, organized, and visually appealing showroom.
Track orders from placement through delivery.
Resolve issues related to shipping, returns, or defective products in a professional manner.
Serve as the main point of contact for customers throughout the buying process and after the sale.
Work closely with warehouse, delivery and purchasing teams to ensure a smooth customer experience.
Coordinate with vendors on pricing, availability, and delivery timelines.
Participate in team meetings and contribute ideas to improve processes and service.