Customer Support Specialist

Sell My Timeshare Now • Orlando, FL

4d

About The Position

The Sales Customer Support Specialist represents the company as a first point of contact and is expected to maintain a professional demeanor. The role handles inbound and outbound calls and emails, determines whether callers should be connected with a sales consultant or need assistance as existing clients, and provides superior customer service to new and existing clients.

Requirements

• At least 1 year of sales and customer service, call center, or related experience.
• High school diploma or equivalent level of education.
• Highly motivated and goal-oriented.
• Ability to communicate professionally with customers.
• Ability to manage time effectively and apply a strong sense of urgency to tasks.
• Ability to analyze and interpret information effectively.
• Strong reading comprehension and written communication skills.
• Strong attention to detail.
• Proven internet and computer software skills.
• Proper note-taking ability.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Handle inbound and outbound calls and emails pertaining to SMTN clients.
• Respond accurately to inbound emails in a timely manner.
• Set up new leads accurately.
• Assist with VES payment verifications.
• Complete the 90-day follow-up process with existing clients.
• Ensure new clients have been contacted and understand the Terms of Service.
• Answer calls in a timely, efficient, and knowledgeable manner.
• Answer questions and address concerns from owners, vendors, and brokers.
• Update and analyze file-tracking-system notes.
• Contact owners regarding ad status and make necessary changes.
• Provide exceptional customer service.
• Verify SMTN Perks on all SMTN transactions.
• Maintain and update files.
• Meet daily and weekly quotas and goals.
• Maintain regular and consistent attendance.
• Perform additional duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED