Customer Support Specialist

ABB • Pinetops, NC

8d • Onsite

About The Position

The Customer Support Specialist provides technical, order, and payment-related assistance to internal and external customers in ABB’s Electrification Distribution Solutions business in Pinetops, North Carolina. The role coordinates with stakeholders to take ownership of customer cases, resolve issues, and improve customer satisfaction. It is an onsite position reporting to the Planning & Fulfillment Manager.

The specialist works with Sales, Operations, Supply Chain Management, and other internal and external teams to recommend solutions and coordinate end-to-end handling of customer requests, including production capability and scheduling, resourcing, quotes, price lists, and invoices. The role keeps customers informed about issue status, clarifies questions, and supports a positive customer experience throughout the process. It also prepares and analyzes regular statistics, such as forecasts, and tracks sales performance against targets, sharing insights with management.

Requirements

• High school diploma and 3 to 5 years of experience, or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated ability to work effectively with people from diverse backgrounds, both within a plant environment and with external contacts.
• Strong knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• SAP experience required.
• Strong communication skills to work effectively with management, hourly employees, vendors, and end customers.
• Ability to operate in a fast-paced environment, make critical decisions quickly, and work as part of a team.
• Must already have work authorization permitting employment with ABB in the United States.

Nice To Haves

• Salesforce experience preferred.

Responsibilities

• Provide technical, order, and payment-related assistance to internal and external customers.
• Coordinate with relevant stakeholders to obtain complete ownership of customer cases.
• Resolve customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal or external teams.
• Recommend appropriate solutions to customer requests and coordinate end-to-end handling, including production capability and scheduling, resourcing, quotes, price lists, and invoices.
• Keep customers proactively informed about issue status and clarify their questions.
• Ensure a positive customer experience throughout the process.
• Prepare and analyze regular statistics, such as forecasts, using available tools and gathering relevant information.
• Track sales performance against targets and share insights with management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED