Sales / Customer Service Representative

Jostens • Sedalia, MO

11h • $33,250 - $37,500 • Onsite

About The Position

Sales / Customer Service Representative for Memory Book Yearbooks. Through direct marketing via mail, telephone calls, website inquiries, response cards, etc., the representative is responsible for increasing sales in both their specific territory and for the team as a whole within the goals and guidelines set by management. You’ll be communicating with public and private school teachers, administrators, parent/student organizations, photographers, territory representatives, and private individuals. Customer service is provided on orders from order entry through the post-shipment time frame with interaction between the customer, representative, manufacturing, and accounting. You’ll be communicating with other representatives of the Sales and Customer Service team, Information Systems, Accounting, Manufacturing, Marketing, and Management. Paid an hourly wage with a commission paid quarterly if sales goals are met.

Requirements

• Minimum education required is a high school diploma or GED.
• Must read, write, and communicate in English as it relates to this position.
• Must have a working knowledge of basic office procedures, including keyboarding.
• Proven sales experience is required.

Nice To Haves

• An associate’s or college degree is preferred.
• Bi-lingual in Spanish would be preferred.
• Office experience in dealing with international customers and shipping documentation would be beneficial.
• Knowledge or experience with a CRM software package, or customer database software is preferred.
• Knowledge of basic accounting functions would be helpful.
• Inside sales experience preferred.
• Pleasant telephone voice.

Responsibilities

• Increasing sales in their specific territory and for the team as a whole within the goals and guidelines set by management.
• Communicating with public and private school teachers, administrators, parent/student organizations, photographers, territory representatives, and private individuals.
• Providing customer service on orders from order entry through the post-shipment time frame.
• Interacting with the customer, representative, manufacturing, and accounting.
• Communicating with other representatives of the Sales and Customer Service team, Information Systems, Accounting, Manufacturing, Marketing, and Management.

Benefits

• Competitive healthcare (health, dental, vision, coverage)
• Voluntary benefits including home and car insurance, pet insurance, flexible spending account
• 401K plan with immediate vesting
• Accrued paid time off
• Company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED