Sales & Customer Service Coordinator

Kalogon•Melbourne, FL

5d•Onsite

About The Position

Kalogon, a smart seating startup based in Melbourne, seeks a Sales & Customer Service Coordinator to help us as we scale sales for our award-winning products: Orbiter Med, Orbiter Classic, and Booster. The ideal candidate will have experience in customer service, sales, or similar roles. You must be an excellent communicator, quick learner, and flexible to meet the needs of a dynamic organization. You will work with multiple teams to solve problems and communicate key business happenings. This is an excellent opportunity for someone currently in Sales or Customer Service who is interested in long term opportunities to learn about sales within the complex rehabilitation technology (CRT) space.

Requirements

Minimum 1 - 2 years experience in sales or customer service
Must be good at multi-modal communications - phone, FaceTime, video chat, text, and email and helping talk people through key processes
Able to assess competing priorities and quickly identify a critical path
Fast learner
Technical aptitude and ability to understand products
Familiarity with CRM or other software used for Customer Service

Nice To Haves

CRT Experience desired, but not required - health care experience is a plus

Responsibilities

Respond to customer contacts in a timely way with accurate information to meet internal service level agreements
Help customers troubleshoot so they can use Kalogon’s products effectively
Document all contacts and context for tracking purposes in the appropriate system
Solve problems quickly and with high satisfaction
Work closely with transitions from social media inquiries to Customer Support
Communicate and document product feedback, bugs, or other issues so that team members can take action
Work with sales and marketing teams to identify and address upstream causes to reduce issues and increase customer satisfaction
Collaborate with Marketing team and other internal groups to expand and update FAQs
Aid Engineering and Production team root causing technical issues by providing additional customer context or follow ups
Respond to warranty inquiries and assist providers and consumers with issue resolution
Produce weekly and monthly reports for customer service and ensure internal stakeholders know key trends
Produce sales quotes within service level agreements with a high level of accuracy
Work with TSMs and Revenue Operations on converting purchase orders into production orders
Follow internal processes for all key activities, ensuring systems are up-to-date and recommend updates to improve processes
Work with Marketing, Sales, Production, and Office Manager to box and ship non-product items as needed
Answer key questions about quotes and quote status
Assist with travel arrangements