Sales Customer Service Associate

ECONOMY WHOLESALE GROCERS•El Paso, TX

7d•Onsite

About The Position

Become a part of the Economy Team! What started as a family business in a 1958 now includes multiple sites, a distribution center, and a customer service center, with goals of further expansion in the near future. As a family-run business, we care about the people and areas we serve. Our market knowledge, cross-border partnerships, export services, and professional bilingual team have helped make Economy Wholesale Grocers the regional leader in wholesale commerce, serving the U.S. and Mexico.

Requirements

High school diploma or general education degree (GED), or equivalent combination of education and experience.
3 years related work experience in sales/customer service industry.
Proficient in MS Office computer applications, including Word and Excel.
Creative, flexible, and innovative team player with excellent customer service skills.
Excellent organizational and written/oral communication skills.
Bilingual.
Highly detailed oriented and possess the ability to multi-task.
Ability to deal effectively with a diversity of individuals at all organizational levels.

Responsibilities

Receives sales orders via phone call, email, in person, or fax and accurately inputs orders in the system.
Maintains close contact with customers to give updates on progress toward order completion. Confirms orders and notifies customer once order is ready for pick up.
Provides outstanding customer service and ensures customer satisfaction by addressing customer questions, concerns, and issues with a solution-based spirit.
Provides customers information about products or services.
Becomes knowledgeable in the registration process of customers.
Becomes knowledgeable of export orders and all the steps required to complete the process.
Offers new services or products to customers via phone call, visiting their locations, and/or email.
Willing to make calls to new and existing customers to offer new products or services.
Collaborates with customers and purchasing department to assess product needs.
Refers unresolved customer issues to designated departments and/or Sales Manager for further investigation.
Maintains confidentiality and high ethical and professional standards.
Willing to assist in other sales departments such as at Zaragoza if ever needed.
Assists other departments as needed.
Assists as backup cashiers whenever needed and requested by store management.
Performs other related duties as assigned by management.