Sales & Customer Service Associate

The NOW Wake Forest

8d•Onsite

About The Position

Join a high-energy wellness team where guest experience, sales, and culture all come together. At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa - we’re a fast-paced, guest-focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales-driven role, and enjoy working in a supportive team culture, this is where you’ll fit in. You’ll be the first impression, the last impression, and a key driver of our guest experience and boutique success.

Requirements

Strong sales mindset with confidence recommending services and upgrades
Excellent communication and active listening skills
Friendly, outgoing, and guest-focused personality
Ability to multitask and stay organized in a busy environment
Detail-oriented with strong problem-solving skills
Team player who contributes to a positive work culture
Prior sales or customer service experience preferred, not required

Responsibilities

Create a warm, welcoming guest experience from check-in to check-out
Confidently recommend upgrades and drive membership and sales performance
Book, adjust, and manage appointments accurately in a fast-paced system
Handle guest payments and transactions with attention to detail
Maintain boutique standards before, during, and after shifts
Support team members and leadership to ensure smooth daily operations
Resolve guest concerns with professionalism and care

Benefits

An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions
401(k) matching
Bonus based on performance
Free food & snacks
Paid time off
Health Insurance (30+ hours/week eligible)
Free Monthly Massages (prioritize your own wellness)
Monthly Sales Bonus Program (performance-driven earning potential)
401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)
Flexible Scheduling
Complimentary snacks & team perks
Growth opportunities within a rapidly expanding brand