Sales & Customer Service Ambassador

Sono Bello•NV - PAC, NV

3d•Remote

About The Position

Sono Bello is a leading cosmetic surgery specialist with a strong reputation for performing laser liposuction and body contouring procedures. The company fosters a dynamic and high-energy work environment where team members can make a significant impact. Sono Bello is currently seeking Patient Ambassadors who are warm, empathetic, and possess strong sales experience to provide an exceptional patient experience. This role involves creating the first impression in the patient journey by scheduling consultations via phone, SMS, live chat, and email. Patient Ambassadors also support existing patients by managing follow-up requests, transferring calls to the center, and handling medical escalations to connect patients with clinicians or on-call surgeons, all while adhering to quality assurance standards. The position requires a self-starter who can work independently in a remote setting and meet performance targets. Sono Bello is committed to offering growth and development opportunities to its team members.

Requirements

Must reside in the state of Nevada.
Strong sales experience.
Must be a self-starter and a highly motivated professional.
Ability to meet and exceed targets.
Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently.
Customer service: 1 year
Sales with a quota or objective: 1 year
Must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis.
Ability to establish a private workspace with a lockable door for your home workstation.
Ability to perform basic technical troubleshooting and maintenance.
No background noises.
High-speed internet connection (At least 100 Mbps is needed for optimal performance). Not recommended, Wireless based internet service (Satellite/Cellular/Microwave).
Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy).

Nice To Haves

Warm, empathetic, and enjoy helping others.

Responsibilities

Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling).
Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon.
Accurately capture and enter patient information with detailed notes within our CRM systems.
Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements.
Own the first impression of the patient journey.
Engage with patients, build rapport, and offer support in finding solutions by overcoming objections.
Collaborate with Leadership, Training and QA to stay updated on new services and policies.