Sales Admin, CSR Manufacturing - Music Industry!

Our client•Bridgeport, CT

11d

About The Position

The Sales & Customer Service Admin supports the inside sales and design departments at a family-owned manufacturer of reusable shipping cases for the music, aerospace, and medical industries. The role expedites quotes and orders and provides customer, sales, accounting, HR, and administrative support. The schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, with pay of $22–$25 per hour. Health insurance, dental insurance, a 401(k), and PTO are available upon successful conversion to a permanent hire.

Requirements

Previous experience in a manufacturing or industrial industry as a customer service or sales support administrator.
Experience with Microsoft Office, including Excel, PowerPoint, and Outlook.

Responsibilities

Provide complete and accurate documentation to customers and the sales and design teams for quotes and order inquiries.
Assist customers with product inquiries using company-provided tools and procedures.
Distribute printed and electronic literature to representatives, Sips, dealers, and customers.
Enter leads from websites and other marketing tools into the Apptivo CRM system.
Work with customers and sales staff to support on-time product delivery.
Research reorders and retrieve invoices and customer plans from the company database.
Update customer records according to company guidelines.
Assist with coordinating three to five trade shows per year, including dates, registration, booth supplies, and insurance.
Process trade show leads in Apptivo CRM.
Provide support when accounting personnel are absent.
Enter invoices into MS Dynamics as needed; confirm tax rates and representative numbers, and verify customer purchase orders against company sales orders.
Print, distribute, and file invoices; process credit card charges; and email invoices to customers.
Confirm that sales orders include assigned representative numbers and that sales order pricing matches customer purchase orders.
Document employee vacations after management confirmation and ensure the president has approved requests exceeding one week.
Manage office supplies and sales and marketing materials.
Update the president on employee milestones, including birthdays and company anniversaries.
Maintain the vacation board to keep office staff informed of colleagues’ schedules.