Sales Customer Experience & Appointment Specialist

Toyota of Hattiesburg•Hattiesburg, MS

10d•Onsite

About The Position

Toyota of Hattiesburg is looking for a motivated, customer-focused Sales Customer Experience & Appointment Specialist to join our Business Development Center. This is a full-time, Monday–Friday position focused on connecting prospective customers with our sales team, building relationships, and scheduling qualified sales appointments. This is an excellent opportunity for someone who enjoys communicating with people, is comfortable working in a fast-paced environment, and is motivated by achieving goals while delivering an outstanding customer experience.

Requirements

Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Comfortable making and receiving a high volume of phone calls
Ability to communicate effectively through phone, text, and email
Strong computer and data-entry skills
Excellent organizational and follow-up skills
Ability to multitask and manage multiple customer conversations
Positive attitude and professional demeanor
Dependable, punctual, and team-oriented
Goal-driven with the ability to work in a performance-based environment
High School Diploma or GED required

Nice To Haves

Automotive experience is helpful but not required
Customer service, call center, appointment setting, inside sales, telemarketing, hospitality, retail sales, or other related experience is a plus
One to two years of customer service, sales, call center, telemarketing, or related experience is preferred

Responsibilities

Respond promptly and professionally to incoming sales leads from phone, internet, text, and other digital channels
Answer inbound sales calls and assist customers with vehicle inquiries
Make outbound calls, texts, and emails to prospective and existing customers
Identify customer needs and provide helpful, accurate information
Schedule qualified appointments for the Sales Department
Confirm upcoming appointments and maintain consistent communication with customers
Follow up with customers who have not yet scheduled or completed a dealership visit
Follow up after dealership visits to maintain customer relationships and assist with next steps
Accurately document all customer communication and activity in the dealership CRM
Work closely with BDC management, Sales Associates, and Sales Managers to maximize appointment opportunities
Maintain consistent follow-up and meet established performance goals for calls, contacts, appointments, shows, and sales
Provide a professional, friendly, and positive customer experience during every interaction