Sales Customer Advocate

WOW! Internet, Cable & Phone • Huntsville, AL

5d • Onsite

About The Position

The Sales Customer Advocate serves as the critical connection point between the Sales Organization, fulfillment teams, and customers. This role plays a key part in delivering an exceptional customer experience by supporting the sales lifecycle from onboarding and order accuracy through construction, installation, and customer communication. The advocate acts as a customer representative throughout the sales-to-install process while also assisting the Sales Organization's effectiveness through training, process support, reporting, and issue resolution. This is an opportunity for a collaborative professional who enjoys cross-team work, problem-solving, and creating a seamless experience for customers and sales teams.

Requirements

• High School Diploma or GED required
• 1+ years of experience in the Telecommunications Industry or an equivalent combination of education and experience
• Ability to work effectively in a team environment focused on improving the customer experience
• Basic understanding of telecommunications terminology and services
• Strong self-motivation with excellent time management skills, organizational skills, and complex problem-solving abilities
• Excellent oral and written communication skills
• Proven presentation skills
• Experience delivering customer-facing presentations
• Ability to understand and effectively use all Microsoft Office products

Responsibilities

• Partnering with the Sales Trainer to develop system onboarding and training programs
• Maintaining strong knowledge of products, pricing, and promotions
• Communicating updates to the sales team regarding changes to processes, procedures, and sales workflows
• Attending sales team meetings, functions, and events
• Communicating directly with customers throughout the construction and installation process for new sales
• Supporting customers by providing updates and helping ensure a smooth transition through installation
• Addressing customer escalations and routing issues to the appropriate repair teams for follow-up
• Working closely with Sales Representatives to resolve issues and improve the customer experience
• Performing quality analysis of service agreements to ensure accuracy, proper approvals, and required supporting documentation
• Partnering with Sales Representatives to correct rejected orders and resubmit them to order entry
• Processing and tracking Construction Capital Approvals for potential customers
• Uploading reports for local Sales Managers and Directors
• Reviewing reports to identify trends, patterns, and opportunities for improvement

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED