JustGiving Sales Customer Account Manager

Blackbaud

4d•$70,000 - $87,500•Remote

About The Position

JustGiving from Blackbaud is the world’s most trusted online giving platform. Founded in 2000, JustGiving.com began with a simple goal to enable charities to receive donations online from anywhere in the world. To date, over 11 billion has been raised for good causes globally, and we’re trusted by over 45,000 amazing nonprofits. As part of the Charity Account Management team, you’ll join a small but effective group of Account Managers, looking after our largest customers. We're seeking a driven and commercially minded Sales Customer Account Manager to own and grow a portfolio of high‑value charity partners across North America. This role combines strategic account management with new opportunity development. You will be responsible for maximizing donation retention and growth, strengthening senior‑level relationships, and identifying, qualifying, and closing new initiatives that expand partner adoption of the JustGiving platform. Success in this role is measured by partner retention, donation growth, and expansion revenue.

Requirements

3+ years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations.
Strong background in operational execution within a B2B2C platform, marketplace, or social‑impact environment.
Experience working cross‑functionally across commercial, product, technical, and operational teams.

Responsibilities

Own and develop a portfolio of nonprofit partners, driving retention, growth, and competitive win‑backs.
Identify and close new opportunities within existing accounts, including new initiatives, features, contract partners, and campaigns.
Act as a trusted advisor to partners, consulting on how to maximize engagement, fundraising performance, and donor outcomes.
Deliver compelling retention and growth pitches, grounded in data, insight, and measurable impact.
Forecast revenue accurately and proactively identify commercial risks and growth opportunities.
Expand partner adoption of the JustGiving platform, including Digital Services, integrations, and new product features.
Analyze and communicate insights on fundraiser and donor behavior, seasonal trends, and competitor activity in a clear, engaging way.
Build and maintain strong relationships with senior decision‑makers and operational stakeholders, ensuring JustGiving remains a core fundraising partner.
Coach partners to advocate for JustGiving within their supporter communities.
Collaborate cross‑functionally with Sales, Product, Marketing, Solutions Engineering, and Operations to deliver partner success.
Represent JustGiving at internal and external industry events, becoming a credible voice in digital fundraising across North America.