Customer Account Manager

Dreyer's Grand Ice Cream • , MN

5d • $90,000 - $110,000 • Remote

About The Position

At Dreyer’s Grand Ice Cream (DGIC), we are embarking on a new phase of significant growth as part of Froneri, a global leader in the ice cream industry. With a rich history of success in the U.S. and a portfolio of beloved brands like Häagen-Dazs, Drumstick, and OREO®, we are poised for continued expansion. Our team is dedicated to innovation and excellence, aiming to be the top manufacturer partner for our retail clients. At DGIC, we foster a culture where employees are encouraged to think like general managers, taking ownership and making bold decisions. This role offers hands-on exposure to various business functions, providing an opportunity to develop leadership skills and accelerate career growth in a dynamic environment. We are committed to our core values: Taking Ownership, Doing What Is Right, Seeking to Improve, and Being Better Together. These values guide our daily actions and ensure a collaborative and ethical workplace.

Requirements

• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
• Proven track record in building effective relationships with customers and internal associates.
• Strong negotiating skills to create win-win outcomes for the company and customer.
• Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders).
• Strong oral, written, and interpersonal communication skills.
• Demonstrated ability to achieve performance goals with minimum direction and supervision.
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report).
• College or Undergraduate degree preferred.

Nice To Haves

• Experience working with Accounts that are serviced by UNFI preferred.
• Experience working with Brookshire Grocery is preferred.
• Experience in Ice Cream category preferred.

Responsibilities

• Selling, negotiating, and executing business plans with Brookshire Grocery and regional accounts in the Med West, North East, and South East United States.
• Leveraging business intelligence data to create selling stories and drive business growth.
• Managing internal and external cross-functional departments to support customer needs.
• Communicating with retailers to collaborate and execute promotions.
• Creating new item presentations with data-specific information to gain shelf space.
• Creating and modifying sales forecasts in each category.
• Negotiating monthly promotions with customers.
• Understanding customer contracts and ensuring policy compliance.
• Managing trade spend to maximize profitability while maintaining good customer relations.
• Collaborating with outside vendors to create promotional synergies.
• Analyzing promotion effectiveness using IRI and other data reports.
• Monitoring the competitive landscape to ensure exclusivity and deter poaching.
• Maintaining necessary reporting, promotion calendars, and forecast volumes.
• Executing all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborating with team members to share best practices and drive customer-related initiatives, as well as working with functional groups like customer-facing supply chain, finance manager, and category sales development.
• Acting as a quality agent by continuously checking products in stores, providing feedback, and challenging as necessary to improve the retail experience.
• Maintaining frequent customer interaction to implement the annual plan, drive execution, gain distribution on new items, activate customer category strategies, shopper marketing, and handle urgent communications.
• Identifying gaps between customer plans and customer feedback and proposing resolutions.
• Ensuring achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service, and in-stock levels.

Benefits

• Competitive benefits: Medical, Dental, Vision, 401(k) with match, PTO, 10 paid holidays + 2 floating
• A collaborative, fun, and purpose-driven work environment
• A culture that blends 100 years of stability with the energy of a startup
• Commitment to sustainability and social responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree