Sales CRM Consultant

Southwest Airlines • Dallas, TX

17h • $114,200 - $126,900 • Onsite

About The Position

As a Sales Customer Relationship Management (CRM) Consultant, you’ll lead strategic CRM initiatives that enhance sales enablement and portfolio management capabilities. You’ll serve as a Salesforce Administrator responsible for maintaining data integrity, optimizing user experience, and delivering scalable solutions across CRM operations and contract lifecycle management. This role involves partnering cross-functionally with Business and Technology Teams to gather requirements, prioritize and manage a dynamic CRM backlog, and translate needs into effective Salesforce configurations and workflow automation. You’ll also support contract processes through Conga tools, build reporting and presentations for Leadership, and drive continuous improvements that enable efficient, data-driven sales operations. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Knowledge in Microsoft Office products, with SQL knowledge and Adobe Suite (Omniture) a plus.
• Ability to work, with limited supervision, handling highly detail-oriented tasks, under tight time frames, with multiple concurrent assignments.
• Ability to assume a high level of responsibility and to provide direction in a team-oriented environment.
• Excellent mathematical, problem solving and organizational skills.
• Ability to be detail-oriented while still seeing the big picture.
• Ability to take initiative, entrepreneurism, and creativity in identifying and solving problems.
• Excellent communication and interpersonal skills including the ability to interact with People at all levels within the organization and external partners.
• Ability to work well with others as part of a team and maintain quality work under stressful and time sensitive situations.
• Skilled in creating collaborative Enterprise-wide relationships, specifically across Marketing department, and begins to drive to joint solutions.
• Ability to take ownership and accountability.
• Ability to confidently represent the Team in cross functional projects and meetings
• Ability to clearly articulate complex situations and effectively influence colleagues.
• Deep knowledge of system design and architecture.
• Ability to relate CRM functionalities to the business objectives that can be clearly understood by the business.
• Ability to make decisions in an ambiguous environment.
• Ability to identify project / analysis opportunities and is able to prioritize in context of other work.
• Demonstrates ability to interpret data, draw implications, and modify approach as required.
• Ability to make decisions in ambiguous environment.
• High School Diploma or GED
• Advanced level experience, seasoned and specialized knowledge in: Customer Relationship Management tools
• As a Salesforce.com Certified Administrator
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.

Nice To Haves

• Advanced Salesforce administration and solution development experience
• Experience using Tableau, SQL, and Alteryx
• Airline Industry Experience
• Hands-on experience using Salesforce for contract management and working with Conga (e.g., document generation, approvals, workflows, or automation)
• Certified as a Salesforce Architect

Responsibilities

• Manage and lead strategic CRM system solutions and implementation efforts using best practice project planning techniques
• Build and develop solutions for performance and portfolio management within CRM tools
• Provide ongoing system administration to ensure data integrity, quality, and efficiency so that Corporate Sales' CRM system serves as a best-in-class system for all organizational users.
• Manage all new user set-ups and deactivation, including transferring ownership of accounts / contacts / opportunities for deactivated users.
• Create and update workflow approval processes and execute configuration changes.
• Develop and maintain API scripts and s-controls to support custom development as needed.
• Develop and maintain naming conventions of pick lists, report folders, dashboards, etc. to improve system usability.
• Modify the role hierarchy, profiles, and sharing model as required.
• Modify and customize objects.
• Create custom fields and modify pick list values.
• Perform mass data imports using the API or other import tools and perform manual or automated data entry / data clean up as required.
• Maintain and improve user adoption rates by defining, implementing, and monitoring adoption solutions.
• Implement ongoing Change Requests and administrative needs of users.
• Evaluate existing business processes and systems to identify gaps and opportunities for improvement and consistency.
• Develop business intelligence reports to support KPI's, performance, portfolio and pipeline management.
• Work with users to analyze requirements, identify gaps, develop designs, and implement solutions.
• Serve as point of contact for technical teams and business end users as design and test changes occur.
• Develop training plans, materials, and documentation for end users; keep materials up-to-date and coordinate new user and ongoing training sessions.
• Maintain system documentation and CRM policies / procedures.
• Manage and lead strategic system implementation efforts using best practice project planning techniques.
• Train and provide mentorship to CRM Systems Administrators.
• Serve as a sales enablement resource for the Sales Operations team throughout selling cycle and managing projects when needed

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED