Sales Counselor

Everstory Partners•Livonia, MI

14d•$65,000 - $95,000

About The Position

The Sales Counselor at Everstory Partners is a relationship-focused sales professional who helps individuals and families make funeral and cemetery decisions with confidence and care. The position combines consultative and B2C sales, business development, lead generation, prospecting, and community outreach. Sales Counselors guide families through purchasing decisions, manage leads and customer activity through HubSpot CRM, and earn commission based on individual sales performance. Estimated first-year earnings are $65,000–$95,000, though actual earnings vary with individual sales performance and may be below or above this range. Compensation is uncapped commissions or a guaranteed minimum hourly rate, whichever is greater. The first six weeks include paid hourly training. The role is based at Mount Hope Memorial Gardens in Livonia, Michigan, and involves local customer appointments, community outreach, and networking.

Requirements

High school diploma or equivalent.
One year of experience in sales or a related relationship-based role is preferred, including outside sales, B2C sales, sales consulting, customer service, business development, or account management.
Experience with CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar platforms is preferred.
Comfort working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
Strong organizational and time-management skills, including the ability to manage multiple leads, appointments, prospects, and follow-up activities.
Comfort using email, Microsoft Office, and other common business applications.
Ability to maintain discretion and confidentiality when handling sensitive customer and family information.
Availability to work occasional evenings, weekends, and holidays based on business needs.
Valid driver's license and access to a personal vehicle for local customer appointments, community outreach, and networking events.
Ability to obtain and maintain applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Nice To Haves

Bilingual or multilingual proficiency, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
One year of experience in sales, customer service, business development, account management, or another relationship-based role.
Experience using HubSpot, Salesforce, Microsoft Dynamics, or similar CRM software.

Responsibilities

Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
Build and maintain a pipeline of prospective customers through inbound leads, walk-ins, referrals, outbound prospecting, networking, and community outreach.
Respond to customer inquiries and walk-in opportunities, and follow up with prospective customers throughout the sales process.
Develop long-term relationships with customers, families, and members of the local community.
Explain products, services, pricing, and available options clearly and compassionately.
Guide customers through purchasing decisions and complete required sales contracts and documentation.
Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities.
Attend funeral and memorial services as appropriate to support families.
Participate in community events, networking opportunities, and offsite customer appointments.
Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.
Obtain and maintain applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.