Sales Counselor

Everstory Partners • Tupelo, MS

11d

About The Position

The Sales Counselor at Everstory Partners is a relationship-focused sales professional who helps individuals and families make funeral and cemetery decisions with confidence and care. The role combines consultative and B2C sales, business development, lead generation, prospecting, and community outreach. Sales Counselors guide customers through purchasing decisions, manage customer activity and opportunities through HubSpot CRM, and earn commission based on individual sales performance.

The position is located at Lee Memorial Park in Tupelo, Mississippi. Estimated first-year earnings are $40,000–$50,000, though actual earnings may be below or above that range depending on individual sales performance. Compensation is through uncapped commissions or a guaranteed minimum hourly rate, whichever is greater. The first six weeks include paid hourly training.

Everstory Partners' mission is to create supportive spaces where individuals and families can find solace, meaning, and hope amid loss. The company provides compassionate, personalized support and guidance to families as they honor and celebrate the life and legacy of someone who has passed. Full-time employees are offered a benefits package and opportunities for personal and professional growth.

Requirements

• High school diploma or equivalent required.
• One year of experience in sales or a related relationship-based role is preferred. Relevant experience may include outside sales, B2C sales, sales consulting, customer service, business development, or account management.
• Experience using CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar platforms is preferred.
• Comfort working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Strong organizational and time-management skills, including the ability to manage multiple leads, appointments, prospects, and follow-up activities.
• Comfort using email, Microsoft Office, and other common business applications.
• Availability to work occasional evenings, weekends, and holidays based on business needs.
• Valid driver's license and access to a personal vehicle for local customer appointments, community outreach, and networking events.
• Must obtain and maintain all applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Nice To Haves

• Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• Experience in sales, customer service, business development, account management, or another relationship-based role.
• Experience with HubSpot, Salesforce, Microsoft Dynamics, or similar CRM and lead-management platforms.

Responsibilities

• Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a pipeline of prospective customers through inbound leads, walk-ins, referrals, outbound prospecting, networking, and community outreach.
• Respond to customer inquiries and conduct follow-up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and members of the local community.
• Explain products, services, pricing, and available options clearly and compassionately.
• Guide customers through purchasing decisions and complete required sales contracts and documentation.
• Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events, networking opportunities, and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.
• Maintain discretion and confidentiality when handling sensitive customer and family information.

Benefits

• Medical, dental, vision, life, accidental death and dismemberment (AD&D), and short-term disability (STD) insurance
• Tuition reimbursement
• Paid training period
• Anniversary award for each year of service
• Career advancement and training, including the Aspiring Managers Program
• Everstory Cares Employee Assistance Fund
• Legend Award Program
• Funeral and cemetery benefits
• Employee referral bonus
• 401(k) with company match
• Mileage reimbursement for eligible business travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED