Sales Counselor

The Aspenwood Company - The Village of Meyerland•Houston, TX

About The Position

The Sales Counselor is responsible for leasing the senior living community to achieve and maintain 100% occupancy. The role works collaboratively with a sales partner, builds strong relationships with referral sources, and supports the sales and marketing process throughout the community. The position involves engaging prospective residents and their families, coordinating tours and events, maintaining lead and customer relationship information, and partnering with internal teams to support a positive customer experience. The Sales Counselor may meet prospective residents during normal operating hours, evenings, and weekends as needed, and serves on the community’s emergency response team. The regular schedule is Tuesday through Saturday, 9:00 a.m. to 6:00 p.m., with a weekend rotation. Availability to work weekends and holidays is required. An associate degree in sales and marketing, business, or a related field is required; a bachelor’s degree is preferred. Candidates must have at least two years of sales management experience in senior or multi-family residential living.

Requirements

Associate degree in sales and marketing, business, or a related field.
At least two years of sales management experience in senior or multi-family residential living.
Demonstrated success in sales of senior living or other multi-unit environments.
Ability to maintain customer relationship systems and use data to meet budgeted occupancy goals.
Excellent written and verbal English communication skills.
Organizational and time management skills.
Flexibility with changing priorities and ability to communicate diplomatically and professionally.
Flexibility in hours, shifts, and days available to work.
Excellent hospitality skills.
Pre-employment background check and drug screen required.

Nice To Haves

Bachelor’s degree.
Working knowledge of Microsoft PowerPoint, Word, Excel, Outlook, Yardi, and Enquire.

Responsibilities

Conduct tours for prospective residents and their families.
Promptly follow up on leads from all sources.
Keep the Customer Relationship Management database up to date.
Employ the Traci Bild system tools.
Provide the Executive Director with documents and information needed to complete lease-signing appointments.
Participate in internal and external marketing events.
Attend and assist with Director’s Specials.
Partner with internal resources to ensure all areas support the sales and marketing process, including First Impressions and Dining experiences.
Coordinate with plant operations, life enrichment, and dining services to promote the success and satisfaction of event attendees.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct, professional standards, and applicable state and federal laws.
Meet with prospective residents during normal operating hours, evenings, and weekends as needed.
Serve as a member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Perform other duties as assigned.