Sales Counselor

Seneca Place•Pittsburgh, PA

10d

About The Position

Join Lighthouse Pointe and Canterbury Place, providers of senior living services, as a Senior Living Sales Counselor serving both locations in the Pittsburgh, Pennsylvania market. This role supports the promotion of the communities and their services to prospective residents and families, building relationships and pursuing sales goals. The position calls for a sales professional who is passionate about working with seniors and has a proven sales record.

Requirements

Compassion for and a desire to work with seniors.
A bachelor’s degree or equivalent coursework and related experience.
At least two years of progressive experience in real estate or healthcare, including promotion, public relations, or admissions experience.
Excellent communication skills.
Knowledge of computer programs, including Microsoft Office and web-based software systems.

Nice To Haves

Prior experience selling or promoting senior residential and healthcare services is highly preferred.

Responsibilities

Review software databases regularly to identify leads from all sources and follow up with them.
Call leads to obtain information about personal, residential, and care needs.
Encourage prospective residents and families to make wait-list deposits and maintain long-term contact with them.
Meet established contact and tour goals to achieve sales goals.
Update prospective-resident information and relationship status in the lead management system.
Maintain positive, understanding relationships with current residents and their families.
Identify religious, civic, and social groups associated with current residents to expand the referral network.
Cultivate leads among current residents through positive interactions and interest in their activities and concerns.
Follow up on resident referrals and explain and promote the Resident Referral Program.
Help identify events and other methods to increase visitation from targeted groups.
Present and demonstrate the community’s value and benefits to stimulate interest and sales.
Maintain knowledge of competitors and communicate community features in relation to competitors’ strengths and weaknesses.
Conduct tours of the communities for prospective residents and their families.
Schedule meetings with department heads as needed to educate prospective residents about the community’s capabilities.