Sales Counselor

Everstory Partners•North Lebanon Township, PA

7d•$40,000 - $60,000•Onsite

About The Position

The Sales Counselor at Everstory Partners is a relationship-focused sales professional who helps individuals and families make funeral and cemetery decisions with confidence and care. The role combines consultative and B2C sales, business development, lead generation, prospecting, and community outreach to build customer relationships and develop new business. The counselor manages leads and customer activity through HubSpot CRM, guides families through purchasing decisions, and earns commission based on individual sales performance. The position sells pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise. Counselors meet with individuals and families to understand their needs, explain available products and options, and provide compassionate guidance throughout the sales process. They develop a pipeline through inbound leads, walk-ins, referrals, proactive prospecting, networking, and community outreach, and maintain relationships through follow-up and CRM tracking. Estimated first-year earnings are $50,000, though actual earnings vary with individual sales performance and may be below or above that estimate. Compensation is uncapped commissions or a guaranteed minimum hourly rate, whichever is greater. The first six weeks include paid hourly training. Mileage reimbursement is provided for eligible business travel. The role is based at Grand View Memorial Park in Lebanon, Pennsylvania.

Requirements

High school diploma or equivalent required.
One year of experience in sales, outside sales, B2C sales, sales consulting, customer service, business development, account management, or another relationship-based role preferred.
Experience using CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar sales and lead-management platforms preferred.
Comfort working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
Strong organizational and time-management skills, including the ability to manage multiple sales leads, customer appointments, prospects, and follow-up activities.
Comfort using email, Microsoft Office, and other common business applications.
Availability to work occasional evenings, weekends, and holidays based on business needs.
Valid driver's license and access to a personal vehicle for local customer appointments, community outreach, and networking events.
Obtain and maintain all applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Nice To Haves

Bilingual or multilingual proficiency, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
One year of experience in sales or another relationship-based role.
Experience using CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar platforms.

Responsibilities

Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
Build and maintain a pipeline of prospective customers through lead generation, outbound prospecting, referrals, networking, and community outreach.
Respond to inbound leads, customer inquiries, and walk-in opportunities.
Conduct follow-up with prospective customers throughout the sales process.
Develop long-term relationships with customers, families, and members of the local community.
Explain products, services, pricing, and available options clearly and compassionately.
Guide customers through purchasing decisions and complete required sales contracts and documentation.
Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities throughout the sales process.
Attend funeral and memorial services as appropriate to support families.
Participate in community events, networking opportunities, and offsite customer appointments.
Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.
Maintain discretion and confidentiality when handling sensitive customer and family information.