Senior Living Sales Counselor (TEMPORARY)

Tandem Living•Lancaster, PA

4d•Onsite

About The Position

This is a unique temporary opportunity to contribute your skills and experience with Tandem Living. The anticipated duration of this role is 12–18 months. This position is not eligible for benefits or paid time off. The Sales Counselor is responsible for promoting public awareness of Tandem Living and maintaining high occupancy in the Independent Living units. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or related field preferred.
One (1) to three (3) years of sales and/or marketing experience preferred.
Experience working in the industry or with the senior population preferred.

Responsibilities

Utilizes appropriate sales and closing techniques as determined by the Director of Sales and Marketing.
Provides excellent customer service when interacting with clients, their families, and residents.
Presents clear and accurate information through telephone and written communication.
Provides a complete understanding of the continuum of care offered by Tandem Living.
Gives special consideration to each resident’s unique needs, desires, abilities, concerns, and family situations.
Maintains detailed documentation of client interactions and monthly reporting of tours, telephone calls, depositors, and move-ins.
Reviews reports monthly with the Director of Sales and Marketing.
Properly utilizes Aline and YourTour.
Coordinates various office and marketing procedures; develops new marketing strategies; maintains and coordinates the annual competitive comparison analysis; communicates information, updates, and changes; and assists with projects within the Marketing Department.
Maintains and increases the prospective client base through initiating contacts, following up on leads, and providing presentations to interested clients.
Presents to senior citizen groups, clubs, and churches to educate and promote Calvary Homes by Tandem Living.
Maintains occupancy goals and increases waiting list prospects through consistent sales efforts and regular communication with prospective residents through various communication outlets.
Demonstrates knowledge of Continuing Care Retirement Community concepts and philosophies, as well as a thorough understanding of Tandem Living’s Independent Living contracts, policies, and procedures.
Effectively communicates this information to prospective residents and their families.