Sales Counselor

Everstory Partners • Vernon Hills, IL

15d • $50,000 - $100,000

About The Position

The Sales Counselor at Everstory Partners is a relationship-focused sales professional who helps individuals and families make funeral and cemetery decisions with confidence and care. The role combines consultative and B2C sales, business development, lead generation, prospecting, and community outreach to build customer relationships and develop new business. Sales Counselors manage leads and customer activity through HubSpot CRM, guide families through purchasing decisions, and earn commission based on individual sales performance.

The position sells pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise. Estimated first-year earnings are $50,000–$100,000, though actual earnings vary with individual sales performance and may fall below or exceed that range. Compensation is uncapped commissions or a guaranteed minimum hourly rate, whichever is greater. The first six weeks include paid hourly training.

The role is based at Willow Lawn Memorial Park in Vernon Hills, Illinois. Sales Counselors work with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience. Occasional evening, weekend, and holiday availability is required based on business needs. The position requires a valid driver's license and access to a personal vehicle for local appointments, outreach, and networking; eligible business travel is reimbursed by mileage.

Requirements

• High school diploma or equivalent required.
• Comfortable working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Strong organizational and time-management skills, including the ability to manage multiple sales leads, customer appointments, prospects, and follow-up activities.
• Comfortable using email, Microsoft Office, and other common business applications.
• Ability to maintain discretion and confidentiality when handling sensitive customer and family information.
• Availability to work occasional evenings, weekends, and holidays based on business needs.
• Valid driver's license and access to a personal vehicle for local customer appointments, community outreach, and networking events.
• Must obtain and maintain applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Nice To Haves

• Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or another relationship-based role is preferred.
• Experience with CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar sales and lead-management platforms is preferred.

Responsibilities

• Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a prospective-customer pipeline through inbound leads, walk-ins, outbound prospecting, referrals, networking, and community outreach.
• Respond to inbound leads, customer inquiries, and walk-in opportunities.
• Follow up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and members of the local community.
• Explain products, services, pricing, and options clearly and compassionately.
• Guide customers through purchasing decisions and complete required sales contracts and documentation.
• Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events, networking opportunities, and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.

Benefits

• Medical, dental, vision, life, AD&D, and short-term disability insurance.
• Tuition reimbursement.
• Paid training period.
• Anniversary award for each year of service.
• Career advancement and training, including the Aspiring Managers Program.
• Everstory Cares Employee Assistance Fund.
• Legend Award Program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.
• Mileage reimbursement for eligible business travel.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED