Sales Counselor

Hillcrest Health & LIving•Papillion, NE

About The Position

Hillcrest Grand Lodge is seeking an outgoing, motivated Sales Counselor to connect with prospective residents and their families, showcase the senior living community, and make the transition to a new home welcoming. The role involves building relationships, supporting sales and occupancy goals, coordinating move-ins, and creating memorable experiences from the first visit through admission.

Requirements

At least 3 years of experience in customer service, event planning, sales, or a related field.
High school diploma or equivalent.
Friendly, outgoing personality and ability to connect with people from diverse backgrounds.
Strong communication, relationship-building, and follow-up skills.
Excellent organization and attention to detail.
Confidence giving tours, answering questions, and helping people navigate important decisions.
Comfort using technology to track prospects and manage communications.

Nice To Haves

Bachelor's degree.
Senior living or hospitality experience.

Responsibilities

Welcome prospective residents and families and create an outstanding first impression.
Conduct tours and showcase Hillcrest Grand Lodge.
Build relationships with prospective residents through phone calls, emails, and personal follow-ups.
Partner with the sales team to generate move-ins and achieve occupancy goals.
Coordinate admissions paperwork, apartment readiness, and resident move-ins.
Assist with planning and hosting events for prospective residents and families.
Maintain accurate prospect information and track sales activity.
Work with community leaders to ensure a smooth, positive experience from the first visit through move-in.