Sales Counselor

Everstory Partners•Mount Dora, FL

11d•$50,000 - $75,000•Onsite

About The Position

The Sales Counselor at Everstory Partners is a relationship-focused sales professional who helps individuals and families make funeral and cemetery decisions with confidence and care. The role combines consultative B2C sales, business development, lead generation, prospecting, and community outreach to develop customer relationships and new business. The counselor sells pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise, and guides customers through purchasing decisions. Leads, customer activity, appointments, follow-up, and sales opportunities are managed through HubSpot CRM. The role is based at Allen J Harden Funeral Home in Mount Dora, Florida. Estimated first-year earnings are $50,000–$75,000, though actual earnings may be below or above that range based on individual sales performance. Compensation is through uncapped commissions or a guaranteed minimum hourly rate, whichever is greater. The first six weeks include paid hourly training. Sales Counselors meet with individuals and families, explain products and pricing compassionately, complete sales contracts and documentation, and provide follow-up throughout the sales process. They also attend funeral and memorial services as appropriate, participate in community and networking events, make offsite customer visits, and work with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience. Everstory Partners describes its mission as providing compassionate, personalized support and a steady presence to families experiencing loss.

Requirements

High school diploma or equivalent required.
Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
Strong organizational and time-management skills, including the ability to manage multiple leads, appointments, prospects, and follow-up activities.
Comfort using email, Microsoft Office, and other common business applications.
Comfort working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
Availability to work occasional evenings, weekends, and holidays based on business needs.
Valid driver's license and access to a personal vehicle for local customer appointments, community outreach, and networking events.
Obtain and maintain applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by state law.

Nice To Haves

Bilingual or multilingual proficiency is a plus, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or other relationship-based roles preferred.
Experience using CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar sales and lead-management platforms preferred.

Responsibilities

Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
Build and maintain a pipeline of prospective customers through lead generation, outbound prospecting, referrals, networking, and community outreach.
Respond to inbound leads, customer inquiries, and walk-in opportunities.
Conduct follow-up with prospective customers throughout the sales process.
Develop long-term relationships with customers, families, and members of the local community.
Explain products, services, pricing, and available options clearly and compassionately.
Guide customers through purchasing decisions and complete required sales contracts and documentation.
Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities.
Attend funeral and memorial services as appropriate to support families.
Participate in community events, networking opportunities, and offsite customer appointments.
Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.
Maintain discretion and confidentiality when handling sensitive customer and family information.