Sales Coordinator | Courtyard, Seattle Sea-Tac
About The Position
This position is responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals. Efficiently and effectively coordinates sales and catering efforts. Follows CSM high standards of quality to ensure guest satisfaction Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner. Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed. Assists with sales efforts in soliciting new business. Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information. Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner. Assists in problem-solving, and ensures overall quality of group sales and catering efforts. Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary. Understands and follows CSM guest service recovery program Coordinates with sales team to ensure space and resources are utilized appropriately.
Requirements
- High school diploma or GED required.
- Previous customer service and administrative experience required, preferably in the hospitality or service industry.
- Word processing, spreadsheet, and basic computer knowledge required.
- Must have strong verbal and written communication skills.
- Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Nice To Haves
- Experience with Delphi and PMS Systems a plus.
Responsibilities
- Assisting the sales and catering department in achieving revenue and customer satisfaction goals.
- Efficiently and effectively coordinates sales and catering efforts.
- Follows CSM high standards of quality to ensure guest satisfaction
- Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
- Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
- Assists with sales efforts in soliciting new business.
- Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
- Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
- Assists in problem-solving, and ensures overall quality of group sales and catering efforts.
- Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
- Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary.
- Understands and follows CSM guest service recovery program
- Coordinates with sales team to ensure space and resources are utilized appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
