Sales Coordinator

SpartanNash•Grand Rapids, MI

2d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Position Overview: This role is responsible to provide administrative support to assigned National Accounts to include, but not limited to, preparation and distribution of department records, maintaining system data such as customer, item and pricing information, taking action against customer requests and issue escalation. Responsibilities must be handled in a confidential, timely and professional manner.

Requirements

Associates degree required or translatable experience
2-3 years of experience in customer service
Good written and verbal communication skills
Must have good organizational, prioritization and attention to detail skills
Must have strong data entry skills
Ability to maintain confidential information and data
Ability to exercise limited discretion and independent judgement to respond appropriately to routine administrative needs
Should have basic knowledge of company operations and organizational procedures
Proficiency in MS Office (Word, Excel, PowerPoint)

Responsibilities

Support customer, vendor and item setups (UPC codes); responsible for the data entry and administration of the department record keeping system(s) and/or the maintenance of various department files in accordance with company policies and procedures
Enter orders into the system as required in a timely and accurate manner
Track, maintain, update and correct orders in the system and resolve routine issued as necessary.
Ensure customer issues are addressed in a timely manner; follow issues through to completion and partner with other departments as necessary to ensure resolution
Compile data and/or conduct research for inclusion in reports, and prepare reports as required for internal and/or external customers
Inform clients of unforeseen delays or problems
Ability to work independently
Assist department with special projects and assignments as requested