Sales Coordinator

ClarkDietrich • Warren, OH

23d • Onsite

About The Position

This position supports the Sales department by greeting and directing visitors and employees, handling phone calls, and serving as a customer contact for order and quote management. The Sales Coordinator is responsible for entering orders and quotes, reviewing pricing for accuracy, coordinating shipping schedules, and advising customers of ship dates. This role also involves building and maintaining customer relationships, tracking quotes, and communicating pertinent information to sales management. Additionally, the Sales Coordinator assists with sales adjustments, manages customer contact information, and may provide limited travel to assigned territories.

Requirements

• Strong communication, customer service, and organizational skills
• Detail oriented
• Able to work in a team environment
• Excellent Microsoft Office Skills
• Strong interest in continuous improvement
• Ability to work with offsite locations to resolve problems
• Strong work ethic
• 2+ years experience selling in a mfg environment
• The military equivalent will be recognized in lieu of education and/or experience
• Ability to analyze complex issues

Responsibilities

• Greets, welcomes, and directs all visitors and employees
• Maintains a welcoming environment by keeping the reception area clean and maintaining security
• Directs all phone calls to the appropriate person and answers questions
• Serves as customer contact for Order Management
• Builds and maintains customer relationships
• Initiates production cycle by receiving and entering orders for production
• Reviews pricing & product for accuracy
• Works with the sales manager to meet or exceed company metrics
• Coordinates & schedules daily shipping schedule and the filling of partial truckloads while working with shipping coordinator
• Advises customer of ship dates and times, schedules daily truck schedule with accurate delivery dates, and follows up to assure on-time delivery
• Serves as customer contact for all Quote management
• Enters quotes with pricing guidelines
• Faxes or emails quotes to customers and sales reps, and follows up on current quotes
• Tracks and follows up on quotes
• Establishes a means of regular contact with customers and records market information
• Establishes regular calling patterns to customer base & logs significant discussions in CRM
• Communicates pertinent information to account reps, territory managers and plant management
• Attends morning shipping update meeting
• Dispatches literature requests
• Resolves sales adjustments (credits), coordinates returns/pickups, and logs necessary incidents utilizing CRMs
• Maintains and updates Customer contact information
• Attends regularly scheduled sales training meetings
• Assists other reps with duties when needed
• Limited travel to assigned territory

Benefits

• Full benefits package (Medical, Dental, Vision, Flexible Spending Accounts and Life Insurance)
• 401(k) with company match
• Annual Incentive
• Paid Time Off
• Tuition Reimbursement
• Professional Certification Reimbursement Program
• Community Service Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED