Sales Coordinator

Ontic • Creedmoor, NC

24d • Onsite

About The Position

The Sales Coordinator plays a critical role in supporting Ontic’s commercial organization through end-to end ownership of the customer quote process. This role ensures a seamless customer experience through, pre-sales support, CRM administration, quote processing, customer follow-up, and order conversion activities. This will be an onsite position in Creedmoor, North Carolina. Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or related field (or equivalent experience)
• PC and office software skills (CRM experience preferred)
• Strong attention to detail and process discipline
• Ability to manage multiple quotes and deadlines simultaneously
• Experience in aerospace, defense, or technical manufacturing environments
• Must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Nice To Haves

• CRM experience preferred

Responsibilities

• Enter new opportunities and quotes into Dynamics CRM accurately and timely
• Conduct structured follow-up cadence for quotes.
• Update win/loss data and solicit customer feedback for lost opportunities
• Work with revenue management team to achieve price realization targets
• Maintain CRM hygiene (ABC notes, RYG flags, phasing dates, documentation uploads)
• Vet new customers and complete customer setup in Dynamics CRM
• Quote to price list and catalogues, per associated master contract requirements
• Obtain quote approvals based on authority matrix
• Confirm receipt of purchase orders and attach POs in CRM
• Work with engineering for pre-sale technical support and product selection
• Coordinate regular update of customer price lists
• Facilitate preparation of large proposals and contract review
• Resolve customer complaints and escalate as necessary
• Identify and negotiate early shipment opportunities
• Collaborate with finance on credit control
• Establish and maintain positive stakeholder relationships
• Respond effectively to all correspondence and status requests
• Attend regular meetings as required to support tasks.

Benefits

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level