Sales Coordinator

AGPARTS WORLDWIDE INC•South Greensburg, PA

12d•$19 - $22•Onsite

About The Position

The Sales Coordinator is the backbone of our in-house Sales Team. This role keeps operations running smoothly behind the scenes while also serving as a friendly, knowledgeable point of contact for customers. You’ll support sales reps, help customers navigate orders and accounts, and ensure details are handled accurately and on time. If you love organization, take pride in accuracy, enjoy variety in your day, and get satisfaction from helping both teammates and customers, this role is for you.

Requirements

Proficiency in Microsoft Office, including Outlook, Word, and Excel
Experience working with Customer Relationship Management (CRM) software, or the ability to learn quickly
Strong verbal and written communication skills, with the ability to interact confidently and professionally with both customers and internal teams
A high level of accuracy and attention to detail, especially when handling data entry, orders, and customer information
Excellent organizational skills, with the ability to manage multiple tasks and deadlines at once
The ability to prioritize effectively and stay organized in a fast-paced, ever-changing environment

Nice To Haves

Strong organizational skills and attention to detail
Clear, friendly communication, both written and verbal
Comfortable working with multiple systems and learning new tools
A service-minded attitude and a genuine desire to help others
Ability to manage multiple tasks while staying calm and accurate
A team player who takes ownership and follows through

Responsibilities

Answer incoming phone calls and emails with a positive, helpful attitude
Assist customers with questions about products, orders, deliveries, and website access
Route inquiries to Sales Reps when appropriate, ensuring a seamless customer experience
Create, update, and maintain accurate customer and prospect records
Assign follow-up tasks to Sales Reps when customers download AGP guides or resources
Help keep our CRM clean, current, and useful for the sales team
Maintain customer account information
Invoice web orders, add tracking details, and communicate with customers regarding backorders
Convert quotes to orders at customer request
Reset customer passwords and help resolve basic website issues
Notify the eCommerce team when inventory reaches zero so products can be removed from the site
Create and maintain accurate customer records
Collect and review all required documentation to set up new customer accounts
Review new account paperwork for accuracy and completeness
Convert quotes to orders upon receipt of purchase orders
Enter sales orders with a high level of attention to detail
Create and manage RMAs and replacement orders
Review part notifications, negative deltas, and backorders daily to identify split-ship opportunities
Jump in to assist with special projects as needed
Support the sales team in reaching their goals by keeping operations organized and efficient