Sales Coordinator

Kasa • Los Angeles, CA

14h • Onsite

About The Position

Kasa is a tech-enabled hotel and apartment hotel brand and manager that partners with multifamily and boutique hospitality property owners. The Sales Coordinator supports the sales team in achieving revenue goals and service metrics by managing group turnover, assigning incoming leads to sales managers, following up on active groups, and coordinating sales-related client and internal communication about reservations and billing.

This is a full-time, on-site position based at Stile in Downtown Los Angeles. The posting also describes the role as remote. The Sales Coordinator reports to the Director of Sales and works with Area Sales Managers and the Finance Coordinator, while serving as a liaison among Sales, Reservations, GX, Billing, and Operations.

The role helps ensure a seamless group journey from contracting through departure. It involves maintaining accurate customer records and correspondence in the sales system, reviewing group contracts and rate agreements, supporting sales processes and systems, and building positive relationships with customers and vendors through professional, courteous, and ethical communication. Success includes providing accurate, timely sales support, coordinating group bookings, and keeping sales systems organized for reporting and follow-up.

Requirements

• Proven work experience as a Sales Coordinator, Finance Coordinator, or in a similar role.
• Ability to understand customer requirements and translate them into sales solutions.
• Strong organizational and time-management skills, with attention to detail.
• Excellent communication and interpersonal skills in a remote work environment.
• Ability to prioritize and manage several projects simultaneously while meeting established guidelines.
• Computer literacy, experience with Google Workspace tools and products, and ability to learn new tools quickly.
• Database management experience.
• Ability to engage management decision-makers and influencers at any level.
• Motivation to achieve goals and metrics.
• Ability to work independently and be self-motivated.

Nice To Haves

• Experience in the hospitality industry.
• Experience working for small and large enterprise companies.
• Experience with various CRM software.

Responsibilities

• Manage incoming lead sources and assign leads to the appropriate sales manager.
• Follow up on new active groups and assist sales managers.
• Coordinate the group journey from contracting through departure, including reservations and billing communications.
• Manage sales-related communications with clients and internal teams.
• Serve as a liaison between Sales, Reservations, GX, Billing, and Operations.
• Maintain complete and accurate customer interaction and correspondence records in the sales system.
• Review group contracts and rate agreements for accuracy.
• Use and improve sales processes, tools, and systems.
• Develop and maintain positive relationships with customers and vendors.
• Communicate professionally and ensure appropriate coordination with other departments.
• Listen to and interpret customer needs, then respond with appropriate sales solutions.

Benefits

• Kasa Travel Credit: allowance for free stays at Kasa locations and discounts for friends and family.
• Paid time off for full-time hourly employees, accruing at a rate that increases with tenure.
• Cell phone reimbursement for a portion of the monthly bill.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• Role may be eligible for equity, bonus, and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed