Sales Coordinator - Home Care

Senior Helpers Baltimore and Central Maryland • Pikesville, MD

16d • Onsite

About The Position

Senior Helpers is seeking a Sales Coordinator to welcome families to our Pikesville office, explain our home care services, and help prospective clients take the next step by scheduling an in-home assessment. You will be a dependable first point of contact for walk-ins, phone inquiries, and digital leads. This role combines personal service with proactive inside sales. Between incoming inquiries and office visitors, you will make outbound calls, send texts and emails, and follow up consistently with prospective clients and families. Your goal is to turn qualified inquiries into well-prepared assessments that take place with our assessment team.

Requirements

• Experience in inside sales, client intake, appointment setting, admissions, or a related customer-facing role; one to three years is preferred.
• Strong phone communication and listening skills, confidence explaining services and pricing, and the persistence to follow up with empathy and professionalism.
• The ability to balance walk-ins, incoming inquiries, and outbound follow-up while maintaining accurate records and reliable appointment details.
• Comfort using customer relationship management software, email, texting platforms, and shared calendars. WellSky experience is helpful; training will be provided.
• Reliable attendance at the Pikesville office during the stated schedule.
• A clinical license is not required.

Nice To Haves

• Familiarity with Pikesville and surrounding communities is preferred.
• Experience serving local older adults and families, including Jewish families, is valuable.
• Home care, senior services, or healthcare experience is preferred.

Responsibilities

• Maintain a welcoming, professional presence in the Pikesville office during scheduled hours. Assist walk-in families and connect other visitors with the appropriate team member.
• Respond promptly to calls, texts, online inquiries, and referred leads. Learn about the family's initial needs, service location, timing, and people involved in choosing care.
• Explain our services, approved pricing, and the assessment process clearly. Answer initial questions, address concerns within your training, and help families decide on the appropriate next step.
• Book in-home assessments into the assessment team's available schedule. Confirm the address, contact information, participants, and expectations, and provide a clear handoff with relevant notes.
• Proactively follow up with new inquiries and older leads by phone, text, and email. Keep an active next step until an assessment is booked or the lead is appropriately closed; honor requests to stop contact.
• Confirm appointments, send reminders, reschedule cancellations, and reconnect with families who miss an appointment so appropriate opportunities keep moving forward.
• Record lead sources, conversations, appointment details, status, and next actions accurately in WellSky and other designated systems. Coordinate updates with the assessment and business development teams.
• Ask about relevant cultural, religious, communication, and scheduling preferences and share them with the assessment team. Protect confidential information and avoid assumptions about individual families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed