Sales Coordinator

Greenheck Group•Tampa, FL

8d•Onsite

About The Position

Greenheck Group is a global leader in air movement and ventilation, seeking a Sales Coordinator to provide daily support to the sales channel via phone and email. This role involves addressing inquiries on order status, shipping, returns, billing, and order changes. The Sales Coordinator will also process Return Goods Authorizations (RGA's), generate reports, and support front desk duties. Joining Greenheck means becoming part of an award-winning culture that prioritizes growth and development, with a commitment to supporting team members both personally and professionally. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through its family of trusted brands, with products found in facilities worldwide. Since 1947, the company has invested in its people and communities, fostering innovation, leadership, and opportunity.

Requirements

0-2 years of relevant work experience required.
Solid understanding of sales channel policies and customer-facing systems required.
High school diploma or GED required.

Nice To Haves

2 Year / Associate Degree preferred.

Responsibilities

Provide daily sales channel support via phone and email in a timely manner.
Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
Effectively communicate with reps and customers, including the ability to remain calm and resilient in high-pressure situations.
Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in the CRM database.
Provide late ship reports, packing lists, invoices/acknowledgements, motor data sheets, QD stock notifications, order status, and expected ship dates.
Support coverage on switchboard and front desk responsibilities.
Participate in rep and customer visits as required.
Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary.
Support special design requests and pricing adjustments and coordinate with relevant departments for resolution.